Salesforce Einstein Bots vs. Tidio

Salesforce Einstein Bots

Salesforce Einstein Bots

25 Reviews and Ratings

Tidio

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Einstein Bots	Score 7.6 out of 10	N/A	Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.	$50 per month per 100 conversations
Tidio	Score 9.3 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Salesforce Einstein Bots

Tidio

Editions & Modules

No answers on this topic

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Einstein Bots	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Salesforce Einstein Bots	Tidio
Top Pros	No answers on this topic	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	No answers on this topic	Minus Email marketing Minus Time notifications Minus Real time notifications

Features

Salesforce Einstein Bots

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Salesforce Einstein Bots - Ratings	Tidio 7.0 1 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Salesforce Einstein Bots	Tidio
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Salesforce Einstein Bots	Tidio
Likelihood to Recommend	6.4 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Salesforce Einstein Bots	Tidio
Likelihood to Recommend	Salesforce scenarios based on your experience where Salesforce Einstein Bots is well suited: self service options on chat developments scenarios where it is less appropriate N/A Incentivized Verified User Anonymous Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Salesforce Easily configured Allow code Integrates with Chat solution Incentivized Verified User Anonymous Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Salesforce Allow bigger text messages Be more clear when using html Call other variables available in the org Incentivized Verified User Anonymous Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Salesforce No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Salesforce We were able to assist customers with the self service option, without wasting effort from a real CS advisor Incentivized Verified User Anonymous Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots