Salesforce Health Cloud vs. Therabill by WebPT

The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [Salesforce] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.

We have a single location practice and Therabill does most of what we need well. I believe it could easily be scaled to more than one location for others.

Incentivized

• [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
• We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
• [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
• Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
• We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
• [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.

• The reports are a bit hard to understand
• Support is slower and often does not seem to grasp what we need.
• I wish we could set claims aside when they needed work so they would not go out when we batch bill.
• I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.

Compulink was not a good thing at all. Therabill is much better. Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that

Incentivized

• Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
• [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
• It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
• There are automation tools [that] are used to send emails for reminders of policies.
• Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.

• I don't like the pricing. We have many part time employees and I think we overpay.
• Claims flow pretty quickly through and help up get paid sooner.

Incentivized