Salesforce Sales Cloud vs. SAP HANA Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.7 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
SAP HANA Cloud
Score 8.8 out of 10
N/A
SAP HANA is an application that uses in-memory database technology to process very large amounts of real-time data from relational databases, both SAP and non-SAP, in a very short time. The in-memory computing engine allows HANA to process data stored in RAM as opposed to reading it from a disk which means that the data can be accessed in real time by the applications using HANA. The product is sold both as an appliance and as a cloud-based software solution.
$0.95
per month Capacity Units
Pricing
Salesforce Sales CloudSAP HANA Cloud
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Sales CloudSAP HANA Cloud
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsIncludes a one year free trial.
More Pricing Information
Community Pulse
Salesforce Sales CloudSAP HANA Cloud
Considered Both Products
Salesforce Sales Cloud
SAP HANA Cloud
Chose SAP HANA Cloud
Ease of use, real time storage and update.
Chose SAP HANA Cloud
Value is the reason we choose SAP
Chose SAP HANA Cloud
The first and foremost thing that any organization would look at while adopting an ERP is the after-sales services. Adopting Microsoft would have a very bigger challenge as the partner ecosystem is not that strong, and if you are not happy with your current partner, it is very …
Chose SAP HANA Cloud
[Despite] of the high operational costs involved I can vouch for the fact the new [SAP] HANA cloud solution is by far worth it as they have included a significant amount of machine learning features, introduced a new computational algorithm a more improved ui and also the …
Chose SAP HANA Cloud
We are an SAP SOP so it was quite natural that we went with SAP. Other products were not as robust as SAP, specifically on the finance side.
Features
Salesforce Sales CloudSAP HANA Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
8.2
263 Ratings
6% above category average
SAP HANA Cloud
-
Ratings
Customer data management / contact management9.0263 Ratings00 Ratings
Workflow management8.3254 Ratings00 Ratings
Territory management7.8206 Ratings00 Ratings
Opportunity management8.8255 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.2240 Ratings00 Ratings
Contract management7.8211 Ratings00 Ratings
Quote & order management7.9194 Ratings00 Ratings
Interaction tracking8.3225 Ratings00 Ratings
Channel / partner relationship management8.0186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.8
101 Ratings
2% above category average
SAP HANA Cloud
-
Ratings
Case management8.199 Ratings00 Ratings
Call center management7.880 Ratings00 Ratings
Help desk management7.784 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
8.4
241 Ratings
9% above category average
SAP HANA Cloud
-
Ratings
Lead management8.6236 Ratings00 Ratings
Email marketing8.2203 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
8.0
244 Ratings
5% above category average
SAP HANA Cloud
-
Ratings
Task management8.2233 Ratings00 Ratings
Billing and invoicing management7.676 Ratings00 Ratings
Reporting8.3197 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
8.2
257 Ratings
8% above category average
SAP HANA Cloud
-
Ratings
Forecasting8.0225 Ratings00 Ratings
Pipeline visualization8.2244 Ratings00 Ratings
Customizable reports8.6254 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.7
248 Ratings
13% above category average
SAP HANA Cloud
-
Ratings
Custom fields8.9246 Ratings00 Ratings
Custom objects8.7235 Ratings00 Ratings
Scripting environment8.6175 Ratings00 Ratings
API for custom integration8.6205 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.9
249 Ratings
6% above category average
SAP HANA Cloud
-
Ratings
Single sign-on capability9.0217 Ratings00 Ratings
Role-based user permissions8.8221 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
8.3
158 Ratings
11% above category average
SAP HANA Cloud
-
Ratings
Social data8.4156 Ratings00 Ratings
Social engagement8.2154 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
8.2
214 Ratings
10% above category average
SAP HANA Cloud
-
Ratings
Marketing automation8.2210 Ratings00 Ratings
Compensation management8.1144 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.5
228 Ratings
1% below category average
SAP HANA Cloud
-
Ratings
Mobile access7.5228 Ratings00 Ratings
Best Alternatives
Salesforce Sales CloudSAP HANA Cloud
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
InterSystems IRIS
InterSystems IRIS
Score 7.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
InterSystems IRIS
InterSystems IRIS
Score 7.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
SAP IQ
SAP IQ
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Sales CloudSAP HANA Cloud
Likelihood to Recommend
8.7
(395 ratings)
9.1
(293 ratings)
Likelihood to Renew
9.9
(58 ratings)
9.1
(6 ratings)
Usability
8.4
(121 ratings)
9.5
(12 ratings)
Availability
9.8
(27 ratings)
3.6
(1 ratings)
Performance
9.0
(18 ratings)
3.6
(1 ratings)
Support Rating
8.5
(92 ratings)
8.9
(251 ratings)
In-Person Training
7.9
(11 ratings)
-
(0 ratings)
Online Training
9.1
(15 ratings)
-
(0 ratings)
Implementation Rating
1.6
(18 ratings)
9.1
(2 ratings)
Configurability
10.0
(2 ratings)
3.6
(1 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
8.7
(54 ratings)
4.5
(1 ratings)
Professional Services
9.3
(8 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
3.6
(1 ratings)
User Testimonials
Salesforce Sales CloudSAP HANA Cloud
Likelihood to Recommend
Salesforce
Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.
Read full review
SAP
It is well organized. One can use it for the company's portfolio management. Various tasks can be done for managerial purposes. One can track the material from start to end product: for example, raw material, packing material & consumable material to formulated bulk and formulated drug product. This can help to manage spending as well as finding costing of the product.
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
SAP
  • Real-time reporting and analytics on data: because of its in-memory architecture, it is perfect for businesses that need to make quick decisions based on current information.
  • Managing workload with complex data: it can handle a vast range of data types, including relational, documental, geospatial, graph, vector, and time series data.
  • Developing and deploying intelligent data applications: it provides various tools for such applications and can be used for machine learning and artificial intelligence to automate tasks, gain insights from data, and make predictions.
Read full review
Cons
Salesforce
  • Sometimes setting up the interface can be overly complex.
  • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
  • Wish there was more connection between the salesforce apps like service and sales.
Read full review
SAP
  • Requires higher processing power, otherwise it won't fly. How ever computing costs are lower. Incase you are migrating to cloud please do not select the highest config available in that series . Upgrading it later against a reserved instance can cost you dearly with a series change
  • Lack of clarity on licensing is one major challenge
  • Unless S/4 with additional features are enabled mere migration HANA DB is not a rewarding journey. Power is in S/4
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Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review
SAP
At this moment we are not focusing on SAP, however would love to in the future. This is primarily because of our limited ability to generate more revenue to fund for SAP partnerships and products. Our initial tryst with SAP Partneredge open ecosystem didn't go as planned and we have shelved that for now. Hope we can revive in the future
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Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
Read full review
SAP
In addition to the points described in the previous parts of the review, I believe that as I gain more experience with the product over time, I will be able to better describe my experience with this tool. Meanwhile, I can confirm that the possibilities presented to my organization by the change to SAP HANA, at the moment, have been very important to evolve the analytical and strategic field towards a new path.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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SAP
No answers on this topic
Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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SAP
No answers on this topic
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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SAP
One specific example of how the support for SAP HANA Cloud impacted us is in our efforts to troubleshoot and resolve technical issues. Whenever we encountered an issue or had a question, the support team was quick to respond and provided us with clear and actionable guidance. This helped us avoid downtime and keep our analytics operations running smoothly.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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SAP
No answers on this topic
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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SAP
No answers on this topic
Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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SAP
Professional GIS people are some of the most risk-averse there are, and it's difficult to get them to move to HANA in one step. Start with small projects building to 80% use of HANA spatial over time.
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Alternatives Considered
Salesforce
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
Read full review
SAP
I have deep knowledge of other disk based DBMSs. They are venerable technology, but the attempts to extend them to current architectures belie the fact they are built on 40 year old technology. There are some good columnar in-memory databases but they lack the completeness of capability present in the HANA platform.
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Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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SAP
No answers on this topic
Scalability
Salesforce
Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
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SAP
Limitation of training deliverable by organization
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Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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SAP
No answers on this topic
Return on Investment
Salesforce
  • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
  • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
  • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
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SAP
  • ROI has always been high in terms of the functionality that it offers and the security features it comes with.
  • Managing large volumes of data in real-time is not an easy task, but it does it pretty well with faster data processing.
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ScreenShots

Salesforce Sales Cloud Screenshots

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