What users are saying about
Top Rated
41 Ratings
31 Ratings
Top Rated
41 Ratings
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Score 9.4 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Salesmate ranks higher in 3 feature sets: Customization, Security, Platform
  • Vtiger ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics
  • Salesmate and Vtiger are tied in 1 feature set: Customer Service & Support

Sales Force Automation

9.2

Salesmate

92%
10.0

Vtiger

100%
Vtiger ranks higher in 7/9 features

Customer data management / contact management

9.5
95%
36 Ratings
10.0
100%
8 Ratings

Workflow management

9.2
92%
36 Ratings
10.0
100%
8 Ratings

Territory management

9.0
90%
9 Ratings
N/A
0 Ratings

Opportunity management

9.5
95%
32 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
37 Ratings
10.0
100%
8 Ratings

Contract management

9.6
96%
21 Ratings
10.0
100%
6 Ratings

Quote & order management

8.5
85%
19 Ratings
10.0
100%
6 Ratings

Interaction tracking

9.3
93%
31 Ratings
10.0
100%
6 Ratings

Channel / partner relationship management

9.1
91%
22 Ratings
N/A
0 Ratings

Customer Service & Support

9.5

Salesmate

95%
9.5

Vtiger

95%
Vtiger ranks higher in 2/3 features

Case management

9.5
95%
11 Ratings
10.0
100%
6 Ratings

Call center management

9.6
96%
11 Ratings
N/A
0 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
6 Ratings

Marketing Automation

9.3

Salesmate

93%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

9.1
91%
35 Ratings
10.0
100%
6 Ratings

Email marketing

9.4
94%
34 Ratings
10.0
100%
6 Ratings

CRM Project Management

9.4

Salesmate

94%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

9.5
95%
34 Ratings
10.0
100%
6 Ratings

Reporting

9.3
93%
30 Ratings
10.0
100%
7 Ratings

Billing and invoicing management

N/A
0 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

9.2

Salesmate

92%
9.7

Vtiger

97%
Vtiger ranks higher in 2/3 features

Forecasting

9.1
91%
24 Ratings
10.0
100%
6 Ratings

Pipeline visualization

9.2
92%
35 Ratings
10.0
100%
6 Ratings

Customizable reports

9.4
94%
29 Ratings
9.0
90%
7 Ratings

Customization

9.5

Salesmate

95%
9.3

Vtiger

93%
Salesmate ranks higher in 3/4 features

Custom fields

9.6
96%
36 Ratings
9.0
90%
8 Ratings

Custom objects

9.6
96%
25 Ratings
10.0
100%
7 Ratings

Scripting environment

9.4
94%
15 Ratings
N/A
0 Ratings

API for custom integration

9.4
94%
21 Ratings
9.0
90%
6 Ratings

Security

9.5

Salesmate

95%
9.0

Vtiger

90%
Salesmate ranks higher in 2/2 features

Single sign-on capability

9.5
95%
27 Ratings
N/A
0 Ratings

Role-based user permissions

9.6
96%
31 Ratings
9.0
90%
8 Ratings

Integrations with 3rd-party Software

8.8

Salesmate

88%

Vtiger

Feature Set Not Supported
N/A
Salesmate ranks higher in 1/1 features

Marketing automation

8.8
88%
29 Ratings
N/A
0 Ratings

Platform

9.5

Salesmate

95%
5.0

Vtiger

50%
Salesmate ranks higher in 1/1 features

Mobile access

9.5
95%
34 Ratings
5.0
50%
5 Ratings

Social CRM

Salesmate

Feature Set Not Supported
N/A
10.0

Vtiger

100%
Vtiger ranks higher in 1/1 features

Social engagement

N/A
0 Ratings
10.0
100%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.4

Salesmate

94%
37 Ratings
10.0

Vtiger

100%
8 Ratings

Likelihood to Renew

9.1

Salesmate

91%
2 Ratings

Vtiger

N/A
0 Ratings

Usability

9.6

Salesmate

96%
36 Ratings
10.0

Vtiger

100%
1 Rating

Support Rating

9.7

Salesmate

97%
36 Ratings
10.0

Vtiger

100%
3 Ratings

Implementation Rating

9.1

Salesmate

91%
1 Rating

Vtiger

N/A
0 Ratings

Likelihood to Recommend

RapidOps, Inc.

Salesmate does really well with phone communication, texting communication, and creating automated email events based on a specific scenario such as a No-Show. On top of this, the app works better than any other CRM apple app that I have seen. The calling / text/ emails all work fluently inside of there.
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Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
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Pros

RapidOps, Inc.

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
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Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
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Cons

RapidOps, Inc.

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
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Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
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Pricing Details

Salesmate

Starting Price

$0

Editions & Modules

Salesmate editions and modules pricing
EditionModules
Starter151
Growth302
Boost503
EnterpriseCustom4

Footnotes

  1. per user monthly (20% off for annual subscriptions)
  2. per user monthly (20% off for annual subscriptions)
  3. per user monthly (20% off for annual subscriptions)
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Vtiger

Starting Price

$28 per month per user

Editions & Modules

Vtiger editions and modules pricing
EditionModules
One Professional - Standard$421
One Enterprise - Standard$582
One Professional - Single App$283
One Enterprise - Single App$424

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $10

Additional Details

Discounts are provided for both annual subscriptions, and for high volume users.

Likelihood to Renew

RapidOps, Inc.

Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
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Vtiger

No answers on this topic

Usability

RapidOps, Inc.

The platform is incredibly robust while maintaining a clean appearance. This allows you to see exactly what you need at any given time without being overwhelmed. The ability to customize your dashboard easily allows you to see the information that is most relevant to your operations and needs.
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Vtiger

I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
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Support Rating

RapidOps, Inc.

Fantastic - always reply in a reasonable amount of time, usually with a simple fix. The support website is very handy, but often you will likely have 'niche' questions - to which the team are all to happy to help with. For larger issues, we have had to lodge tickets with tech, but to date, every issue we have had has been resolved. Very happy with the support and service.
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Vtiger

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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Implementation Rating

RapidOps, Inc.

No - All very straightforward and simple.
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Vtiger

No answers on this topic

Alternatives Considered

RapidOps, Inc.

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
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Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Return on Investment

RapidOps, Inc.

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
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Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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