What users are saying about
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Shared Contacts for Gmail

Shared Contacts for Gmail is well suited for organizations that generate and coordinate long term partnerships and that have a big remote working component as a main form or working. It is less appropriate with organizations dedicated to sales and performance based ways of working. I would recommend it for medium size organizations.
Angie Mondragon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
Shared Contacts for Gmail
Customer data management / contact management
SAP CRM
9.0
Shared Contacts for Gmail
Workflow management
SAP CRM
9.1
Shared Contacts for Gmail
Territory management
SAP CRM
8.5
Shared Contacts for Gmail
Opportunity management
SAP CRM
8.3
Shared Contacts for Gmail
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
Shared Contacts for Gmail
Contract management
SAP CRM
8.6
Shared Contacts for Gmail
Quote & order management
SAP CRM
8.7
Shared Contacts for Gmail
Interaction tracking
SAP CRM
8.8
Shared Contacts for Gmail
Channel / partner relationship management
SAP CRM
8.6
Shared Contacts for Gmail

Customer Service & Support

SAP CRM
8.4
Shared Contacts for Gmail
Case management
SAP CRM
8.7
Shared Contacts for Gmail
Call center management
SAP CRM
8.2
Shared Contacts for Gmail
Help desk management
SAP CRM
8.3
Shared Contacts for Gmail

Marketing Automation

SAP CRM
8.4
Shared Contacts for Gmail
Lead management
SAP CRM
8.4
Shared Contacts for Gmail
Email marketing
SAP CRM
8.4
Shared Contacts for Gmail

CRM Project Management

SAP CRM
8.5
Shared Contacts for Gmail
Task management
SAP CRM
8.1
Shared Contacts for Gmail
Billing and invoicing management
SAP CRM
8.8
Shared Contacts for Gmail
Reporting
SAP CRM
8.7
Shared Contacts for Gmail

CRM Reporting & Analytics

SAP CRM
8.8
Shared Contacts for Gmail
Forecasting
SAP CRM
8.8
Shared Contacts for Gmail
Pipeline visualization
SAP CRM
8.7
Shared Contacts for Gmail
Customizable reports
SAP CRM
8.7
Shared Contacts for Gmail

Customization

SAP CRM
8.3
Shared Contacts for Gmail
Custom fields
SAP CRM
8.4
Shared Contacts for Gmail
Custom objects
SAP CRM
8.7
Shared Contacts for Gmail
Scripting environment
SAP CRM
8.2
Shared Contacts for Gmail
API for custom integration
SAP CRM
8.0
Shared Contacts for Gmail

Security

SAP CRM
8.8
Shared Contacts for Gmail
Single sign-on capability
SAP CRM
8.9
Shared Contacts for Gmail
Role-based user permissions
SAP CRM
8.6
Shared Contacts for Gmail

Social CRM

SAP CRM
8.8
Shared Contacts for Gmail
Social data
SAP CRM
8.6
Shared Contacts for Gmail
Social engagement
SAP CRM
8.9
Shared Contacts for Gmail

Integrations with 3rd-party Software

SAP CRM
8.5
Shared Contacts for Gmail
Marketing automation
SAP CRM
8.7
Shared Contacts for Gmail
Compensation management
SAP CRM
8.3
Shared Contacts for Gmail

Platform

SAP CRM
8.2
Shared Contacts for Gmail
Mobile access
SAP CRM
8.2
Shared Contacts for Gmail

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Shared Contacts for Gmail

  • SaaS deployment - This is very handy feature and you need not setup any infrastructure for this platform. The company provides it a software as a service and let the user use the functionality only by forgetting the pains of managing the backend application.
  • Mobile application - for both iOS and Android is beautifully built. You can edit your groups and make any required changes on the go with the mobile applications.
  • Easiest user interface to lead multiple accounts all at once and making adding/ removing users in a click. You don't need to make changes at multiple places, just the console and it will update everything at the backend.
  • Contact label consists of all the information in a bundle. Just share the contact label and provide the necessary permissions for the person to see it and you're done.
Anonymous | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Shared Contacts for Gmail

  • Sometimes it is challenging to import / export lists with certain legacy flavors of Microsoft Outlook and Exchange
  • Same with certain versions of iOS as well. Versions older than Catalina did have issues with expansions of Group Lists
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

  • Made team collaboration much easier
  • Boosted performance by eliminating time that was spent in manually sharing and saving contact info for all clients
Ahmed Anwar Nasr | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Shared Contacts for Gmail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.99

Shared Contacts for Gmail Editions & Modules

Edition
Lite$0.991
Team$1.791
Business$2.591
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP CRM
8.5
Shared Contacts for Gmail
9.1

Likelihood to Renew

SAP CRM
9.0
Shared Contacts for Gmail

Usability

SAP CRM
8.7
Shared Contacts for Gmail

Support Rating

SAP CRM
9.3
Shared Contacts for Gmail

Online Training

SAP CRM
7.0
Shared Contacts for Gmail

Add comparison