ServiceNow Governance, Risk, and Compliance vs. Tableau Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Tableau Desktop
Score 8.3 out of 10
N/A
Tableau Desktop is a data visualization product from Tableau. It connects to a variety of data sources for combining disparate data sources without coding. It provides tools for discovering patterns and insights, data calculations, forecasts, and statistical summaries and visual storytelling.
$70
per month
Pricing
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Editions & Modules
No answers on this topic
Tableau Creator
$70.00
Per User / Per Month
Offerings
Pricing Offerings
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll pricing plans are billed annually.
More Pricing Information
Community Pulse
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Top Pros
Top Cons
Features
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
12% above category average
Tableau Desktop
-
Ratings
Common repository of GRC items8.610 Ratings00 Ratings
Risk management9.010 Ratings00 Ratings
Integration with Corporate Performance Management (CPM) systems7.610 Ratings00 Ratings
GRC policy management8.410 Ratings00 Ratings
Incident management8.89 Ratings00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.5
166 Ratings
4% above category average
Pixel Perfect reports00 Ratings8.3138 Ratings
Customizable dashboards00 Ratings9.0165 Ratings
Report Formatting Templates00 Ratings8.3144 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
9.0
163 Ratings
10% above category average
Drill-down analysis00 Ratings9.2158 Ratings
Formatting capabilities00 Ratings9.0161 Ratings
Integration with R or other statistical packages00 Ratings8.4121 Ratings
Report sharing and collaboration00 Ratings9.3156 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.8
157 Ratings
5% above category average
Publish to Web00 Ratings9.3148 Ratings
Publish to PDF00 Ratings8.4148 Ratings
Report Versioning00 Ratings8.7115 Ratings
Report Delivery Scheduling00 Ratings9.2122 Ratings
Delivery to Remote Servers00 Ratings8.572 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.6
155 Ratings
6% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.9153 Ratings
Location Analytics / Geographic Visualization00 Ratings8.8148 Ratings
Predictive Analytics00 Ratings8.7125 Ratings
Pattern Recognition and Data Mining00 Ratings8.02 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.7
141 Ratings
1% above category average
Multi-User Support (named login)00 Ratings8.8138 Ratings
Role-Based Security Model00 Ratings8.4118 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.7128 Ratings
Report-Level Access Control00 Ratings9.02 Ratings
Single Sign-On (SSO)00 Ratings8.976 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.4
134 Ratings
5% above category average
Responsive Design for Web Access00 Ratings8.6123 Ratings
Mobile Application00 Ratings8.396 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.7116 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
ServiceNow Governance, Risk, and Compliance
-
Ratings
Tableau Desktop
8.7
63 Ratings
9% above category average
REST API00 Ratings8.655 Ratings
Javascript API00 Ratings8.350 Ratings
iFrames00 Ratings8.948 Ratings
Java API00 Ratings8.945 Ratings
Themeable User Interface (UI)00 Ratings8.552 Ratings
Customizable Platform (Open Source)00 Ratings8.845 Ratings
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User Ratings
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Likelihood to Recommend
8.0
(11 ratings)
8.8
(193 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(39 ratings)
Usability
7.3
(4 ratings)
8.6
(63 ratings)
Availability
-
(0 ratings)
8.0
(10 ratings)
Performance
-
(0 ratings)
6.1
(9 ratings)
Support Rating
7.4
(4 ratings)
6.9
(56 ratings)
In-Person Training
-
(0 ratings)
9.4
(4 ratings)
Online Training
-
(0 ratings)
8.0
(4 ratings)
Implementation Rating
-
(0 ratings)
8.0
(34 ratings)
Configurability
-
(0 ratings)
8.1
(2 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
7.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ServiceNow Governance, Risk, and ComplianceTableau Desktop
Likelihood to Recommend
ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Read full review
Tableau
Tableau Desktop is one the finest tool available in the market with such a wide range of capabilities in its suite that makes it easy to generate insights. Further, if optimally designed, then its reports are fairly simple to understand, yet capable enough to make changes at the required levels. One can create a variety of visualizations as required by the business or the clients. The data pipelines in the backend are very robust. The tableau desktop also provides options to develop the reports in developer mode, which is one of the finest features to embed and execute even the most complex possible logic. It's easier to operate, simple to navigate, and fluent to understand by the users.
Read full review
Pros
ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Read full review
Tableau
  • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
  • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
Read full review
Cons
ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Read full review
Tableau
  • Formatting the data to work correctly in graphical presentations can be time consuming
  • Daily data extracts can run slowly depending on how much data is required and the source of the data
  • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features
Read full review
Likelihood to Renew
ServiceNow
No answers on this topic
Tableau
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
Read full review
Usability
ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Tableau
Tableau Desktop has proven to be a lifesaver in many situations. Once we've completed the initial setup, it's simple to use. It has all of the features we need to quickly and efficiently synthesize our data. Tableau Desktop has advanced capabilities to improve our company's data structure and enable self-service for our employees.
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Reliability and Availability
ServiceNow
No answers on this topic
Tableau
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
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Performance
ServiceNow
No answers on this topic
Tableau
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
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Support Rating
ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Read full review
Tableau
I have never really used support much, to be honest. I think the support is not as user-friendly to search and use it. I did have an encounter with them once and it required a bit of going back and forth for licensing before reaching a resolution. They did solve my issue though
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In-Person Training
ServiceNow
No answers on this topic
Tableau
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
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Online Training
ServiceNow
No answers on this topic
Tableau
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Read full review
Implementation Rating
ServiceNow
No answers on this topic
Tableau
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
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Alternatives Considered
ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
Read full review
Tableau
If we do not have legacy tools which have already been set up, I would switch the visualization method to open source software via PyCharm, Atom, and Visual Studio IDE. These IDEs cannot directly help you to visualize the data but you can use many python packages to do so through these IDEs.
Read full review
Scalability
ServiceNow
No answers on this topic
Tableau
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
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Return on Investment
ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
Read full review
Tableau
  • Tableau was acquired years ago, and has provided good value with the content created.
  • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
  • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
Read full review
ScreenShots