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Top Rated
1787 Ratings
35 Ratings
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Score 7.6 out of 100

Tableau Desktop

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Top Rated
1787 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Tableau Desktop

We combine data from various data sets. Most of my files are in flat files and stored by various teams. The data is added daily so we need a fast way to analyze it. Furthermore, we incorporate external data such as statistics Canada and economics. For these, [Tableau Desktop] needs to be responsive. I then use it to analyze the information. Also, the data is visualized by various teams and presented to executives.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

ServiceNow Governance, Risk, and Compliance
6.9
Tableau Desktop
Common repository of GRC items
ServiceNow Governance, Risk, and Compliance
6.4
Tableau Desktop
Risk management
ServiceNow Governance, Risk, and Compliance
6.5
Tableau Desktop
Integration with Corporate Performance Management (CPM) systems
ServiceNow Governance, Risk, and Compliance
7.7
Tableau Desktop
GRC policy management
ServiceNow Governance, Risk, and Compliance
6.3
Tableau Desktop
Incident management
ServiceNow Governance, Risk, and Compliance
7.4
Tableau Desktop

BI Standard Reporting

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.5
Pixel Perfect reports
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Customizable dashboards
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.8
Report Formatting Templates
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3

Ad-hoc Reporting

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Drill-down analysis
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3
Formatting capabilities
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3
Integration with R or other statistical packages
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
7.5
Report sharing and collaboration
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.5

Report Output and Scheduling

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3
Publish to Web
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.7
Publish to PDF
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.7
Report Versioning
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Report Delivery Scheduling
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Delivery to Remote Servers
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
7.9

Data Discovery and Visualization

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.6
Pre-built visualization formats (heatmaps, scatter plots etc.)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.9
Location Analytics / Geographic Visualization
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
9.0
Predictive Analytics
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
7.8

Access Control and Security

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.5
Multi-User Support (named login)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.6
Role-Based Security Model
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.4
Multiple Access Permission Levels (Create, Read, Delete)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.7
Single Sign-On (SSO)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.5

Mobile Capabilities

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.1
Responsive Design for Web Access
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.1
Dedicated iOS Application
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.1
Dedicated Android Application
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Dashboard / Report / Visualization Interactivity on Mobile
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2

Application Program Interfaces (APIs) / Embedding

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
REST API
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3
Javascript API
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
iFrames
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.2
Java API
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.1
Themeable User Interface (UI)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3
Customizable Platform (Open Source)
ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.3

Pros

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Tableau Desktop

  • The Visualizations graphics are really good and the color options help in designing attractive charts. They help to convey more information and can be made interactive.
  • You can add filters with offer you to plug and play with values and understand different outcomes.
  • You can drag and drop options while creating charts and dashboards. also it is a very fluid layout.
Anonymous | TrustRadius Reviewer

Cons

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Tableau Desktop

  • Formatting the data to work correctly in graphical presentations can be time consuming
  • Daily data extracts can run slowly depending on how much data is required and the source of the data
  • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.9
Based on 39 answers
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
Anonymous | TrustRadius Reviewer

Usability

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.2
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 61 answers
I think it is easy to use and provides beautiful charts. It is easier to do storytelling or to give a quick overview about your work.Tableau also makes it easy to share the dashboards and manage access right to them.I would recommend Tableau as one of the best visualization tools out there.(From my point of view, Tableau is like Apple and Power BI is like Android phone).
Anonymous | TrustRadius Reviewer

Reliability and Availability

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 10 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Brad Llewellyn | TrustRadius Reviewer

Performance

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 6.1
Based on 9 answers
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
Anonymous | TrustRadius Reviewer

Support Rating

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.4
Based on 54 answers
Tableau support team took their own time to reach out with their solution. However, Tableau online community forums where many visitors and user are ready to lend a hand to others and share their experiences provide support and help in any issues encounter during the development phase.
Anonymous | TrustRadius Reviewer

In-Person Training

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Jon Boeckenstedt | TrustRadius Reviewer

Online Training

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Implementation Rating

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 36 answers
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
David Fickes | TrustRadius Reviewer

Alternatives Considered

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

Tableau Desktop

If we do not have legacy tools which have already been set up, I would switch the visualization method to open source software via PyCharm, Atom, and Visual Studio IDE. These IDEs cannot directly help you to visualize the data but you can use many python packages to do so through these IDEs.
Anonymous | TrustRadius Reviewer

Scalability

ServiceNow Governance, Risk, and Compliance

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 7.0
Based on 3 answers
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
Anonymous | TrustRadius Reviewer

Return on Investment

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Tableau Desktop

  • Tableau was acquired years ago, and has provided good value with the content created.
  • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
  • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
John Stuchly | TrustRadius Reviewer

Pricing Details

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Governance, Risk, and Compliance Editions & Modules

Additional Pricing Details

Tableau Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tableau Desktop Editions & Modules

Edition
Tableau Creator$70.001
  1. Per User / Per Month
Additional Pricing Details
All pricing plans are billed annually.

Rating Summary

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance
7.3
Tableau Desktop
8.7

Likelihood to Renew

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.9

Usability

ServiceNow Governance, Risk, and Compliance
7.2
Tableau Desktop
8.9

Reliability and Availability

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.0

Performance

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
6.1

Support Rating

ServiceNow Governance, Risk, and Compliance
7.4
Tableau Desktop
8.4

In-Person Training

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
9.4

Online Training

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.0

Implementation Rating

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
8.0

Scalability

ServiceNow Governance, Risk, and Compliance
Tableau Desktop
7.0

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