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Score 7.5 out of 101
4 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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eClincher

For a business running multiple social platforms, or for a small to medium sized agency I find eClincher brilliant. I do sometimes find its speed a little slow so I can imagine this could be annoying if you were a very large organisation.If you want to be able to have complete visibility to all your social activity/that of your clients including scheduling, posting, queueing evergreen content, responding to engaged fans, produce attractive reports, follow key words etc etc it's great!
Adeline Garman BA (Hons) DipM MCIM profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
eClincher
7.2
Boolean keyword searches
Smarsh Connected Suite
eClincher
7.5
Filtering out noise/spam
Smarsh Connected Suite
eClincher
5.0
Broad channel coverage
Smarsh Connected Suite
eClincher
9.0

Publishing

Smarsh Connected Suite
eClincher
8.1
Content planning and scheduling
Smarsh Connected Suite
eClincher
9.8
Audience targeting
Smarsh Connected Suite
eClincher
7.0
Content optimization
Smarsh Connected Suite
eClincher
6.5
Workflow management
Smarsh Connected Suite
eClincher
9.0

Engagement

Smarsh Connected Suite
eClincher
6.9
Automated routing and prioritization
Smarsh Connected Suite
eClincher
6.7
Customer interaction histories
Smarsh Connected Suite
eClincher
6.0
Bulk actions
Smarsh Connected Suite
eClincher
7.9

Marketing

Smarsh Connected Suite
eClincher
5.0
Content marketing
Smarsh Connected Suite
eClincher
5.0

Channel coverage/integration

Smarsh Connected Suite
eClincher
9.0
Twitter
Smarsh Connected Suite
eClincher
9.1
Facebook
Smarsh Connected Suite
eClincher
9.1
LinkedIn
Smarsh Connected Suite
eClincher
9.1
Google+
Smarsh Connected Suite
eClincher
8.3
Instagram
Smarsh Connected Suite
eClincher
9.1
Pinterest
Smarsh Connected Suite
eClincher
9.0
YouTube
Smarsh Connected Suite
eClincher
9.0

Reporting/analytics

Smarsh Connected Suite
eClincher
9.5
Campaign success analytics
Smarsh Connected Suite
eClincher
9.5
Real-time tracking
Smarsh Connected Suite
eClincher
9.4

Account management

Smarsh Connected Suite
eClincher
8.2
Role-based user permissions & privileges
Smarsh Connected Suite
eClincher
8.0
Mobile access
Smarsh Connected Suite
eClincher
8.3

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • eClincher enables me to produce white label reports showing statistics and illustrated with graphs. These are produced in seconds against the couple of hours it would take me to produce the same documents manually.
  • I love the 'queueing' feature which means I can save evergreen content to queues and have them reposted according to my desired schedule. One of the key benefits to this is that if I am unable to schedule content for whatever reason I am reassured that content will still be posted via queues.
  • The integration with tools such as Feedly and Canva is outstanding as it means I have a single dashboard from which to manage most of my day to day activities.
Adeline Garman BA (Hons) DipM MCIM profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • I struggle to find anything to criticise about this tool. The staff are very accessible and any problems I experience are usually resolved quickly via chat. This includes any 'cons' whereby I have made a couple of suggestions for feature requests and these have actually been developed and implemented.
Adeline Garman BA (Hons) DipM MCIM profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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No score
No answers yet
No answers on this topic

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
In my quest to find the best Social Media Management software, I tried just about every service out there (scrolling through Capterra, TrustRadius, and G2 Crowd to find new programs). I was able to go for about 4 months on free trials alone and kept a log of the pros and cons, and weighed those against time saved and cost. Though there were many "prettier" options out there, eClincher had the most options at the best price point. It also had the best growth options for growing agencies.
Scott Walker profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • I estimate that I save around 5-10 work hours each month. It may be more, but I want to put a conservative estimate here. eClincher reduces the amount of time needed to post to each channel, collates all the notifications into one stream, and offers time-saving tools that streamline social media management for multiple clients. This saves me time that I can spend on other projects or client acquisition. Which in turn, could reduce costs for clients or my agency as a whole.
  • Scheduled posting allows me to "bank" time (use excess hours or downtime to store posts for later time periods where I may be busier), but it also frees up my weekends and evenings with scheduled posts. Though some platforms offer post scheduling natively (Facebook), many others do not (LinkedIn, Instagram). This offers better time management (especially on fixed-hour contracts) and a healthier work-life balance.
Scott Walker profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Smarsh Connected Suite Editions & Modules
Smarsh Connected Suite
Additional Pricing Details

eClincher

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
eClincher Editions & Modules
eClincher
Edition
Basic
$49
Premier
$99
Agency
$199
Enterprise
$599
Additional Pricing Details