SmartIQ vs. SurveyMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SmartIQ
Score 9.9 out of 10
N/A
SmartIQ (formerly Intelledox) is a digital experience and transaction management application providing digitization of forms and customer workflow automation to support faster customer onboarding and servicing. Intelledox was acquired by Smart Communications in July of 2019.N/A
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$27
Per User Per Month (billed annually)
Pricing
SmartIQSurveyMonkey
Editions & Modules
No answers on this topic
Business Plan - Team Advantage
$27
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Per User Per Month (billed annually)
Personal Plan - Standard Monthly
$99
Per User Per Month (billed monthly)
Personal Plan - Premier Annual
$119
Per User Per Month (billed annually)
Enterprise
Contact Sales
Offerings
Pricing Offerings
SmartIQSurveyMonkey
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
SmartIQSurveyMonkey
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SmartIQSurveyMonkey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
7.7
72 Ratings
1% below category average
Survey templates00 Ratings8.771 Ratings
Themes00 Ratings5.664 Ratings
Custom logo/branding00 Ratings8.863 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
8.6
74 Ratings
0% below category average
Changes to live survey00 Ratings8.058 Ratings
Question design help00 Ratings8.868 Ratings
Multiple question types00 Ratings8.974 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
6.8
68 Ratings
20% below category average
Survey logic flexibility00 Ratings6.868 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
8.9
74 Ratings
7% above category average
Response tracking00 Ratings9.273 Ratings
Data export00 Ratings9.270 Ratings
Standard reports00 Ratings9.073 Ratings
Custom reports00 Ratings9.160 Ratings
Analytics00 Ratings8.361 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
9.1
63 Ratings
8% above category average
Access controls00 Ratings9.063 Ratings
Compliance00 Ratings9.254 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SmartIQ
-
Ratings
SurveyMonkey
9.1
44 Ratings
11% above category average
Vendor-offered crowdsourcing00 Ratings8.929 Ratings
Respondent restrictions00 Ratings9.242 Ratings
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SmartIQSurveyMonkey
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User Ratings
SmartIQSurveyMonkey
Likelihood to Recommend
9.5
(2 ratings)
7.8
(103 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(26 ratings)
Usability
-
(0 ratings)
8.4
(38 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
7.2
(35 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
SmartIQSurveyMonkey
Likelihood to Recommend
Smart Communications
Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to [the] internal system.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
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Pros
Smart Communications
  • Easily upload supporting documents
  • easy to navigate
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Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Cons
Smart Communications
  • Make signatures more realistic
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Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Likelihood to Renew
Smart Communications
No answers on this topic
Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Usability
Smart Communications
No answers on this topic
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Performance
Smart Communications
No answers on this topic
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
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Support Rating
Smart Communications
No answers on this topic
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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Implementation Rating
Smart Communications
No answers on this topic
Momentive (SurveyMonkey, Inc)
Implementation not required.
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Alternatives Considered
Smart Communications
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Return on Investment
Smart Communications
  • streamlined the loan process
  • able to complete documents remotely during a pandemic
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Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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ScreenShots