Sococo vs Zoom | TrustRadius

What users are saying about

Score 7 out of 10

Based on 7 reviews and ratings

Score 8.8 out of 10

Based on 1868 reviews and ratings

Feature Rating Comparison

Sococo

Zoom

Task Management

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Sococo

Zoom

Chat

Notifications

Discussions

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Sococo

Zoom

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Sococo

Zoom

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Sococo

Zoom

Desktop sharing

Whiteboards

Sococo

Zoom

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Sococo

Zoom

Live chat

Audience polling

Q&A

Sococo

Zoom

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Conference calls. No need for formal invites, excellent call quality and reliability.
Virtual rooms - see who's talking with who.
Instant chat - can also use Slack as a backend.

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Software Team Lead

Dynniq UK and IrelandElectrical/Electronic Manufacturing, 201-500 employees

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It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
Dashboard is fantasitic. Can access real time information to troubleshoot calls.
Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
Tickets get resolved quickly.
Feature requests are realized quickly.

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Lead IT Network Collaboration Engineer

Informatica LLCInformation Technology and Services, 5001-10,000 employees

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Cons

On rare occasions my co-workers have had problems where they open Sococo and it doesn't recognize when they're speaking. However, restarting the program usually fixes it.
Users can 'knock' on another's 'virtual' office to come in to talk. Essentially, the same as waiting for a person to pick up when calling on a landline. An option to auto-let anyone in who knocks would be useful.

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Verified User

Engineer in Engineering

Computer Software Company, 10,001+ employees

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There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.

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Charles Browder

Technology Adoption Specialist

Tyson Foods IncFood Production, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoom 9.5

Based on 15 answers

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Usability

Sococo 7.0

Based on 1 answer

It was easy to use but still needs lots of improvement to collaborate with other tools

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Verified User

Administrator in Customer Service

Non-Profit Organization Management Company, 11-50 employees

View all 1 answers on this topic

Zoom 9.6

Based on 16 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

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Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Support Rating

Sococo 6.0

Based on 1 answer

Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.

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Verified User

Administrator in Customer Service

Non-Profit Organization Management Company, 11-50 employees

View all 1 answers on this topic

Zoom 7.4

Based on 16 answers

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

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Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoom 9.7

Based on 7 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 7 answers on this topic

Alternatives Considered

WebEx Meetings, Skype for Business, and Google Hangouts all require that you create some sort of "call event" that people can join or leave. Sococo gives you the ability to seamlessly move between meetings within one app and also provide a status of available or unavailable, or better yet, people can just see that you're in a meeting and who you're in that meeting with. This provides the opportunity for a boss to step in and determine a meeting isn't super important, so they can talk to someone in the meeting.

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Verified User

Engineer in Engineering

Computer Software Company, 10,001+ employees

View all 4 answers on this topic

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.

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Audio Visual Technician

Western UnionBanking, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Sococo completely overcame the problem of staying in touch with remote development teams.
Enabled daily scrum meetings, sprint reviews, etc.
Helped keep everybody engaged in the project.

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Software Team Lead

Dynniq UK and IrelandElectrical/Electronic Manufacturing, 201-500 employees

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Allowed for us to start meetings at a faster speed especially with its Slack integration.
Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.

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Christine Austin

Creative Lead, Marketing

Impact Branding & Design LLCMarketing and Advertising, 11-50 employees

View all 619 answers on this topic

Screenshots

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See All (4) Zoom Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

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Sococo Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

On-premise Edition

Virtual H.323/SIP Room Connector	49/month
Business	19.99/month

SaaS Edition

Basic	$0
Pro	14.99/month
Business	19.99/month
Zoom Room Conference Room	49/month
Webinar	54.99/month

Additional Pricing Details

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Rating Summary

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

Sococo

Zoom

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