SolarWinds Web Help Desk (WHD) vs. eDesk
SolarWinds Web Help Desk (WHD) vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
SolarWinds Web Help Desk (WHD) | eDesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SolarWinds Web Help Desk (WHD) | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Web Help Desk (WHD) | eDesk | |
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Likelihood to Recommend | 8.4 (19 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 10.0 (4 ratings) | - (0 ratings) |
Usability | 10.0 (3 ratings) | - (0 ratings) |
Support Rating | 10.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (2 ratings) | - (0 ratings) |
Configurability | 10.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
SolarWinds Web Help Desk (WHD) | eDesk | |
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Likelihood to Recommend | SolarWinds | eDesk |
Pros | SolarWinds | eDesk |
Cons | SolarWinds | eDesk |
Likelihood to Renew | SolarWinds | eDesk No answers on this topic |
Usability | SolarWinds | eDesk No answers on this topic |
Support Rating | SolarWinds | eDesk No answers on this topic |
Implementation Rating | SolarWinds | eDesk No answers on this topic |
Alternatives Considered | SolarWinds | eDesk |
Return on Investment | SolarWinds | eDesk |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots | eDesk Screenshots |