What users are saying about
Top Rated
111 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 9 out of 100

Attribute Ratings

  • Acuity Scheduling, a Squarespace company is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Acuity Scheduling, a Squarespace company

84%
46 Ratings
8.0

Timely

80%
2 Ratings

Likelihood to Renew

9.3

Acuity Scheduling, a Squarespace company

93%
3 Ratings

Timely

N/A
0 Ratings

Usability

9.7

Acuity Scheduling, a Squarespace company

97%
7 Ratings

Timely

N/A
0 Ratings

Support Rating

9.5

Acuity Scheduling, a Squarespace company

95%
31 Ratings

Timely

N/A
0 Ratings

Likelihood to Recommend

Squarespace

I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
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Timely AS

Timely is suited for organizations that prefer time tracking on remote workers. Timely is not suitable for organizations where the majority of the employees are in office.
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Pros

Squarespace

  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
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Timely AS

  • Clear visualization of tasks and contribution.
  • Clear deadlines for each step of the project.
  • Transparency and communication.
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Cons

Squarespace

  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
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Timely AS

  • As of now it does not provide recurring events time tracking.
  • No AI is implemented currently.
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Pricing Details

Acuity Scheduling, a Squarespace company

Starting Price

$14 per month

Editions & Modules

Acuity Scheduling, a Squarespace company editions and modules pricing
EditionModules
Emerging141
Growing232
Powerhouse453

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Timely

Starting Price

Editions & Modules

Timely editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Squarespace

    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
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    Timely AS

    No answers on this topic

    Usability

    Squarespace

    It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
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    Timely AS

    No answers on this topic

    Support Rating

    Squarespace

    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
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    Timely AS

    No answers on this topic

    Alternatives Considered

    Squarespace

    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
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    Timely AS

    Timely does not provide recurring event tracking.
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    Return on Investment

    Squarespace

    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
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    Timely AS

    • Productivity increase
    • Team and personal accountability
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