Vertical Wave IP vs. Zoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vertical Wave IP
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Zoom
Score 8.4 out of 10
N/A
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
$5
per month per license
Pricing
Vertical Wave IPZoom
Editions & Modules
No answers on this topic
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Vertical Wave IPZoom
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Vertical Wave IPZoom
Top Pros
Top Cons
Features
Vertical Wave IPZoom
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Vertical Wave IP
10.0
1 Ratings
20% above category average
Zoom
4.1
5 Ratings
67% below category average
Hosted PBX10.01 Ratings1.01 Ratings
Multi-level Interactive Voice Response (IVR)10.01 Ratings5.03 Ratings
Directory of employee names10.01 Ratings6.34 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Vertical Wave IP
10.0
1 Ratings
16% above category average
Zoom
5.2
6 Ratings
48% below category average
Answering rules10.01 Ratings6.33 Ratings
Call recording10.01 Ratings7.25 Ratings
Call park10.01 Ratings4.54 Ratings
Call screening10.01 Ratings4.73 Ratings
Message alerts10.01 Ratings6.05 Ratings
Business SMS/External Messaging00 Ratings1.01 Ratings
Voicemail Transcription00 Ratings7.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Vertical Wave IP
10.0
1 Ratings
10% above category average
Zoom
6.7
6 Ratings
30% below category average
Mobile app for iOS10.01 Ratings6.86 Ratings
Mobile app for Android10.01 Ratings6.73 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
8.1
702 Ratings
1% below category average
High quality audio00 Ratings8.4696 Ratings
High quality video00 Ratings8.4698 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
8.3
690 Ratings
2% above category average
Desktop sharing00 Ratings8.7689 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
8.1
695 Ratings
3% below category average
Calendar integration00 Ratings8.1618 Ratings
Meeting initiation00 Ratings8.3677 Ratings
Record meetings / events00 Ratings8.5651 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
8.2
608 Ratings
1% below category average
Live chat00 Ratings8.5590 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
8.1
585 Ratings
7% above category average
User authentication00 Ratings8.0506 Ratings
Participant roles & permissions00 Ratings8.2559 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Vertical Wave IP
-
Ratings
Zoom
4.4
4 Ratings
52% below category average
Centralized communications management00 Ratings3.73 Ratings
Team messaging00 Ratings4.24 Ratings
Team document sharing00 Ratings5.24 Ratings
Call and meeting analytics00 Ratings4.34 Ratings
Best Alternatives
Vertical Wave IPZoom
Small Businesses
PanTerra Streams
PanTerra Streams
Score 9.6 out of 10
PanTerra Streams
PanTerra Streams
Score 9.6 out of 10
Medium-sized Companies
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
Score 9.2 out of 10
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
Score 9.2 out of 10
Enterprises
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
Score 9.2 out of 10
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Vertical Wave IPZoom
Likelihood to Recommend
10.0
(1 ratings)
8.4
(718 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(16 ratings)
Usability
-
(0 ratings)
8.9
(36 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
8.8
(50 ratings)
Implementation Rating
-
(0 ratings)
10.0
(14 ratings)
Configurability
-
(0 ratings)
7.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Vertical Wave IPZoom
Likelihood to Recommend
Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Read full review
Zoom
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
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Pros
Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Read full review
Zoom
  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review
Cons
Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Read full review
Zoom
  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
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Likelihood to Renew
Vertical Communications
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
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Usability
Vertical Communications
No answers on this topic
Zoom
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
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Reliability and Availability
Vertical Communications
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
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Performance
Vertical Communications
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
Vertical Communications
No answers on this topic
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
Vertical Communications
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Vertical Communications
No answers on this topic
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Vertical Communications
No answers on this topic
Zoom
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
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Scalability
Vertical Communications
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
Vertical Communications
No answers on this topic
Zoom
The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
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Return on Investment
Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots