What users are saying about
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Top Rated
3574 Ratings
2 Ratings
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Score 9.2 out of 100

Zoom

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Top Rated
3574 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is an excellent platform that shrinks people's physical distances and connects them virtually. We use Zoom in our school to impart education to my students and I think Zoom has all the necessary features for interacting with your students efficiently and effectively. Zoom is great for small businesses for remote communication among colleagues. However, in my opinion, Zoom is not suitable for external communication for advertising or marketing purposes.
Syed Saad Mahmood | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Vertical Wave IP
Zoom
8.4
High quality audio
Vertical Wave IP
Zoom
8.5
High quality video
Vertical Wave IP
Zoom
8.6
Low bandwidth requirements
Vertical Wave IP
Zoom
7.7
Mobile support
Vertical Wave IP
Zoom
8.7

Screen Sharing

Vertical Wave IP
Zoom
8.6
Desktop sharing
Vertical Wave IP
Zoom
9.0
Whiteboards
Vertical Wave IP
Zoom
8.3

Online Meetings / Events

Vertical Wave IP
Zoom
8.4
Calendar integration
Vertical Wave IP
Zoom
8.4
Meeting initiation
Vertical Wave IP
Zoom
8.7
Integrates with social media
Vertical Wave IP
Zoom
7.7
Record meetings / events
Vertical Wave IP
Zoom
8.8
Slideshows
Vertical Wave IP
Zoom
8.5

Online Events Collaboration

Vertical Wave IP
Zoom
8.4
Live chat
Vertical Wave IP
Zoom
8.7
Audience polling
Vertical Wave IP
Zoom
8.2
Q&A
Vertical Wave IP
Zoom
8.4

Online Events Security

Vertical Wave IP
Zoom
8.4
User authentication
Vertical Wave IP
Zoom
8.3
Participant roles & permissions
Vertical Wave IP
Zoom
8.5
Confidential attendee list
Vertical Wave IP
Zoom
8.4

Pros

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.7
Based on 28 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 7.8
Based on 42 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Vertical Wave IP

No answers on this topic

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.0
Based on 6 answers
No there are no aspects that I would recommend to be changed as far as Zoom that I would like to change. The user interface, resource-sharing capabilities, participant ease of use, meeting invitations, and easy integration with other apps make it worthy of the pricing that it demands or proposes from its users/stakeholders.
Santanu Sen | TrustRadius Reviewer

Scalability

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Vertical Wave IP

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.7
Based on 5 answers
It's a terrific tool for virtual meetings, presentations, and get-togethers. It's an incredible method to connect with individuals all around the world. It's a professional tool that enables us to share our experiences while continuing to work. It's simple to use, works with Google Calendar, and allows you to arrange meetings. If you work from home or abroad, Zoom includes great features like screen sharing, remote control, presentation mode, and even backdrops. I have been able to keep my work life balanced by integrating with other software. Clients were happy getting a simpler form of communication platform
Mohiuddin Robin | TrustRadius Reviewer

Return on Investment

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Pricing Details

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Vertical Wave IP Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

Vertical Wave IP
10.0
Zoom
8.9

Likelihood to Renew

Vertical Wave IP
Zoom
9.5

Usability

Vertical Wave IP
Zoom
8.7

Reliability and Availability

Vertical Wave IP
Zoom
10.0

Performance

Vertical Wave IP
Zoom
10.0

Support Rating

Vertical Wave IP
Zoom
7.8

Implementation Rating

Vertical Wave IP
Zoom
10.0

Contract Terms and Pricing Model

Vertical Wave IP
Zoom
8.0

Scalability

Vertical Wave IP
Zoom
10.0

Professional Services

Vertical Wave IP
Zoom
8.7

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