Overview
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
Good for Sales team
A fantastic tool for calls!
Not worth your time & money. Good pitch, poor solution.
Excellent VOIP service for any team!
Best in the Category
Great for Remote businesses Small or Large
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
The best Aircall experience
A great VOIP solution
Highly recommended using Aircall for any business!
It is worth investing in it
Great audio quality and easy to use- everything a VoIP should be
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
Aircall totally improved our Customer Relationship Management !
WYSIWYG - Pretty and simple
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (24)9.696%
- Call recording (23)9.090%
- Call reports (20)8.080%
- Message alerts (20)5.858%
Reviewer Pros & Cons
Pricing
Essentials
$30
Professional
$50
Custom
Contact sales team
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(1) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.7Multi-level Interactive Voice Response (IVR)(16) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 5User templates(1) Ratings
Create and apply batch configurations to multiple users at once
- 8Call reports(20) Ratings
Historical call analysis and trending metrics
- 10Directory of employee names(18) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.6Answering rules(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(23) Ratings
Automatic recording of inbound and outbound calls
- 4Call park(1) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.8Call screening(19) Ratings
Ability to block numbers or send calls directly to voicemail
- 5.8Message alerts(20) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.7Audio conferencing(16) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 7.9Mobile app for iOS(18) Ratings
App for iPhone and iPad
- 9.8Mobile app for Android(14) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
Aircall Competitors
Aircall Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(119)Community Insights
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-25 of 26)Good for Sales team
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 90%9.0
- Call screening
- 80%8.0
- Message alerts
- 60%6.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 80%8.0
- Mobile app for Android
- N/AN/A
A fantastic tool for calls!
- Call reports
- 70%7.0
- Directory of employee names
- 100%10.0
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call screening
- 90%9.0
- Message alerts
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 100%10.0
Not worth your time & money. Good pitch, poor solution.
- Multi-level Interactive Voice Response (IVR)
- 50%5.0
- Call reports
- N/AN/A
- Directory of employee names
- N/AN/A
- Answering rules
- 70%7.0
- Call recording
- 90%9.0
- Call screening
- 30%3.0
- Message alerts
- 20%2.0
- Audio conferencing
- 60%6.0
- Mobile app for iOS
- 50%5.0
- Mobile app for Android
- N/AN/A
Excellent VOIP service for any team!
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Call reports
- 100%10.0
- Directory of employee names
- 90%9.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call screening
- N/AN/A
- Message alerts
- 80%8.0
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
Best in the Category
- Call reports
- 100%10.0
- Directory of employee names
- 90%9.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call screening
- 90%9.0
- Message alerts
- 90%9.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
Great for Remote businesses Small or Large
- Multi-level Interactive Voice Response (IVR)
- 50%5.0
- Call reports
- 70%7.0
- Directory of employee names
- N/AN/A
- Answering rules
- 70%7.0
- Call recording
- 100%10.0
- Message alerts
- 50%5.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- N/AN/A
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- N/AN/A
- Answering rules
- 100%10.0
- Call recording
- 80%8.0
- Call screening
- N/AN/A
- Message alerts
- 100%10.0
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 100%10.0
The best Aircall experience
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- Call reports
- 60%6.0
- Directory of employee names
- 70%7.0
- Answering rules
- 70%7.0
- Call recording
- 80%8.0
- Call screening
- 90%9.0
- Message alerts
- 100%10.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
A great VOIP solution
- Multi-level Interactive Voice Response (IVR)
- 40%4.0
- Call reports
- 70%7.0
- Directory of employee names
- 90%9.0
- Answering rules
- 80%8.0
- Call recording
- 50%5.0
- Call screening
- 90%9.0
- Message alerts
- 50%5.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- N/AN/A
Highly recommended using Aircall for any business!
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 100%10.0
- Call screening
- 80%8.0
- Message alerts
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- 60%6.0
- Mobile app for Android
- 60%6.0
It is worth investing in it
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Call reports
- 80%8.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- N/AN/A
- Answering rules
- N/AN/A
- Call recording
- 100%10.0
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- N/AN/A
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 70%7.0
- Directory of employee names
- N/AN/A
- Answering rules
- 60%6.0
- Call recording
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 80%8.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Answering rules
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 100%10.0
- Mobile app for Android
- 100%10.0
WYSIWYG - Pretty and simple
- Directory of employee names
- 70%7.0
- Answering rules
- 60%6.0
- Call recording
- 80%8.0
- Call screening
- 50%5.0
- Message alerts
- 50%5.0
- Audio conferencing
- 50%5.0
- Mobile app for Android
- 70%7.0
My experience with Aircall
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- N/AN/A
Great for Customer Interaction!
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 100%10.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- N/AN/A
Works perfectly and offers great value and quality!
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 70%7.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 100%10.0
- Call screening
- 90%9.0
- Message alerts
- 90%9.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
Amazing investment
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 100%10.0
Detailed Calls for Better Performance
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Mobile app for iOS
- 80%8.0
Our sales improve every day
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 90%9.0
- Directory of employee names
- 90%9.0
- Answering rules
- 80%8.0
- Call recording
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- 80%8.0
- Audio conferencing
- 70%7.0
- Mobile app for iOS
- 70%7.0
- Mobile app for Android
- 80%8.0
Aircall Real Review, But From a French User
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 90%9.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- 90%9.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
From Skype to Aircall
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 70%7.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 10%1.0
Improve the conference call
- Multi-level Interactive Voice Response (IVR)
- 70%7.0
- Call reports
- 70%7.0
- Directory of employee names
- 90%9.0
- Answering rules
- 70%7.0
- Call recording
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Audio conferencing
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
Beautiful platform that's so easy to use!
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 90%9.0