Interoperability with Avaya
June 26, 2023
Interoperability with Avaya
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
We use the product on voice and Contact Center applications. We utilize it to address our 240 Agencies to deploy contact center and supply voice to customers to include Public Safety, Community Centers etc. Emergency services depend alot on the Avaya Aura platform as well as various other critical areas within the County.
- Scalabilty
- Resources
- Services
- Dependabilty
- Remote worker consistency
- CPODS
- Professional Services stability
- Redundancy
- Scalability
- Call capabilty
- Not much ROI
- Subscription service not cost efficient
- Sometimes takes to long to deploy solutions and upgrades
We utilize the Call Center application within Avaya currently. We would like to move forward with integrating additional products within the platform.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Aura go as expected?
No
Would you buy Avaya Aura again?
Yes