My experience with Avaya
September 14, 2023
My experience with Avaya
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
We use Avaya as our main telephony system for most of our clients. It is easy to integrate with other Avaya applications or 3rd party applications. It’s knowledge-base is wide and easy to search or find answers if I have questions or need to conduct research
- easy call routing configuration
- The CMS reporting is good and is easy to integrate with other applications using connectors
- I hope customer and agent first strategy can be used simultaneously in one CBA server
- ACD
- CMS
- IVR
- ROI
- availability
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes