Read Carol Monk, CPP's full review
Change Management Lessons
Change management was a small part of the implementation and was well-handled - Be willing to spend extra time with "non-computer" people. Depending on the type of business you are in you may have employees with just some basic understandings of computers and SaaS type products. Use this opportunity to explore your patience, slow down and take the time to train everyone at each level. Meet them where they are.