What users are saying about
Top Rated
1824 Ratings
Top Rated
123 Ratings
Top Rated
1824 Ratings
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Score 8.1 out of 100
Top Rated
123 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    Jama Connect

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.9
    79%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    Jama Connect

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.4
    94%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    Jama Connect

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.6
    76%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.9
    89%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atlassian Confluence is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Implementation Rating, Product Scalability, Vendor post-sale
    • Jama Connect is rated higher in 5 areas: Performance, Support Rating, Configurability, Ease of integration, Vendor pre-sale

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    8.0

    Jama Connect

    80%
    51 Ratings

    Likelihood to Renew

    9.8

    Confluence

    98%
    19 Ratings
    5.5

    Jama Connect

    55%
    1 Rating

    Usability

    8.3

    Confluence

    83%
    12 Ratings
    5.5

    Jama Connect

    55%
    1 Rating

    Availability

    9.0

    Confluence

    90%
    5 Ratings
    7.3

    Jama Connect

    73%
    2 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings
    8.2

    Jama Connect

    82%
    2 Ratings

    Support Rating

    6.0

    Confluence

    60%
    45 Ratings
    7.1

    Jama Connect

    71%
    4 Ratings

    Implementation Rating

    8.5

    Confluence

    85%
    6 Ratings
    7.3

    Jama Connect

    73%
    2 Ratings

    Configurability

    6.0

    Confluence

    60%
    1 Rating
    6.4

    Jama Connect

    64%
    1 Rating

    Ease of integration

    8.0

    Confluence

    80%
    4 Ratings
    8.2

    Jama Connect

    82%
    1 Rating

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings
    5.5

    Jama Connect

    55%
    1 Rating

    Vendor post-sale

    8.0

    Confluence

    80%
    1 Rating
    7.3

    Jama Connect

    73%
    1 Rating

    Vendor pre-sale

    8.0

    Confluence

    80%
    1 Rating
    8.2

    Jama Connect

    82%
    1 Rating

    Likelihood to Recommend

    Atlassian

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Read full review

    Jama Software

    Nothing is perfect, but Jama has done a good job of implementing features that are representative of current methodologies. It's easy to get started and not too complex, but it could always be better. I think making use cases available to understand ways to improve our use would be good. Amazon does this with some AWS things where it has use cases of clients who have used a service/product and it can help teams/companies to implement new features, plus do things they may not have thought of before. Basically just examples but with some good details.
    Read full review

    Pros

    Atlassian

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Read full review

    Jama Software

    • I love that Jama components are individualized between engineering requirements, product requirements, Change Requests, Waivers (something we made), and so on. I like seeing all the different items in one project and not having to change windows or tabs.
    • The Jama reviews are straightforward and easy to navigate. I like seeing the progress and the electronic signatures. This was an added bonus.
    Read full review

    Cons

    Atlassian

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Read full review

    Jama Software

    • Would have been better if the Jama Connect reviews had an option to attach documents.
    • Complete support for Keyboard shortcuts not available.
    • Initial setup of Jama is [a] bit cumbersome, as it's not easy to be hosted on premises and requires linux and docker technology skills to install it easily.
    • The process of exporting Test case to Word documents is not very user friendly for complicated Test case.
    Read full review

    Pricing Details

    Confluence

    Starting Price

    $10 per month

    Editions & Modules

    Confluence editions and modules pricing
    EditionModules
    Free0.001
    Standard5.002
    Premium10.003
    EnterpriseContact Sales4
    Server10.005
    Server2700.006
    Server5300.007
    Server10,200.008
    Server19,800.009
    Server30,000.0010
    Server45,000.0011
    Server90,000.0012
    Server150,000.0013
    Data Center15,000.0014
    Data Center30,000.0015
    Data Center52,000.0016
    Data Center79,200.0017
    Data Center105,600.0018
    Data Center132,000.0019
    Data Center143,000.0020
    Data Center154,000.0021
    Data Center165,000.0022
    Data Center176,000.0023
    Data Center187,000.0024
    Data Center198,000.0025
    Data Center209,000.0026
    Data Center220,000.0027

    Footnotes

    1. Free for 10 Users
    2. Per User Per Month
    3. Per User Per Month
    4. none
    5. 10 Users - Perpetual License
    6. 25 Users - Perpetual License
    7. 50 Users - Perpetual License
    8. 100 Users - Perpetual License
    9. 250 Users - Perpetual License
    10. 500 Users - Perpetual License
    11. 2,000 Users - Perpetual License
    12. 10,000 Users - Perpetual License
    13. 10,001+ Users - Perpetual License
    14. 500 Users - Annually
    15. 1,000 Users - Annually
    16. 2,000 Users - Annually
    17. 3,000 Users - Annually
    18. 4,000 Users - Annually
    19. 5,000 Users - Annually
    20. 10,000 Users - Annually
    21. 15,000 Users - Annually
    22. 20,000 Users - Annually
    23. 25,000 Users - Annually
    24. 30,000 Users - Annually
    25. 35,000 Users - Annually
    26. 40,000 Users - Annually
    27. 40,001+ Users - Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jama Connect

    Starting Price

    Editions & Modules

    Jama Connect editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Atlassian

      I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
      Read full review

      Jama Software

      Jama Connect is not adding many extra features with their major releases. It showed launched new features, but those are not very useful for developers or creators working with Jama. From the performance side, Jama has been reduced it's performance in Jama 8 as compared to Jama 2015.5 from the functional perspective. The test suite must be provided by Jama to test the performance and function of things in our instance, but Jama doesn't provide it. Also, Jama requires a lot of manual intervention for adding users.
      Read full review

      Usability

      Atlassian

      Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
      Read full review

      Jama Software

      Jama is mostly designed for requirement gathering, but that can be possible using JIRA if we add only approval type of plugin for special requirement types. Jama's performance and features do not improve on a periodic basis i.e. with each release. Even bug fixes take a lot of time and they don't care about customer impact.
      Read full review

      Reliability and Availability

      Atlassian

      I do not recall having outages or applications error so far, very reliable and available.
      Read full review

      Jama Software

      Jama is available most of the time if it is used within the application's boundary. Jama has very good availability if we use very high hardware servers. Sometimes we face issues if there are batch operations running.
      Read full review

      Performance

      Atlassian

      Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
      Read full review

      Jama Software

      With performance compared to JIRA, I do recommend Jama in this case. Jama provides very good performance, it loads immediately for any of the items and searches any item immediately. Performance is really good in all of the operations including creating stories, epics, item types or other support operations or report generation.
      Read full review

      Support Rating

      Atlassian

      This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
      Read full review

      Jama Software

      They typically answer within minutes of posting a ticket, and then you have a clear expectation of what the issue is, how to diagnose it, how long will it take to get resolved, and in which version a given problem is resolved, or if there is a patch for hosted services. They have a number of support people, and all of them are top-notch.
      Read full review

      Implementation Rating

      Atlassian

      Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
      This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
      Read full review

      Jama Software

      Jama 2015.5 implementation is very smooth and no need for much manual work. Jama 8 has many challenges and we can not install it as smoothly as Jama 2015.5. Initially, Jama didn't provide the Jama 8's installer files or zip files and they were just providing docker files to everyone (which was really strange). It is the worst that they don't provide all the files at a time. Why should they tell us where we should deploy, and why only a dockerfile? I am not very satisfied with Jama implementation.
      Read full review

      Alternatives Considered

      Atlassian

      I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
      Read full review

      Jama Software

      I have used MS SharePoint and Confluence before and feel that as a requirement solution, Jama is more intuitive and easier to maintain requirements and have traceability. It is easier to maintain upstream and downstream relationships in Jama which I feel is a very good feature of Jama as one can always see all the related items of a requirement and it is hard for anyone to miss a requirement is the relationship is properly maintained.
      Read full review

      Scalability

      Atlassian

      This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
      Read full review

      Jama Software

      There is no horizontal scalability available in Jama, we have only one choice to scale it vertically. But vertical scalable applications always have limitations to grow. In this case, Jama doesn't support horizontal scalability functions like multi-node architectures with a shared drive for the home directory.
      Read full review

      Return on Investment

      Atlassian

      • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
      • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
      • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
      Read full review

      Jama Software

      • I don't have the numbers/cost per user license vs increased revenues but overall, the use of and recommendation to use Jama by our team has proven successful for us with our client projects. It has been used for every project ever since. It has created a work flow/process with our client and helped to standardize the SDLC.
      Read full review

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