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A fantastic tool for expanding communities.
December 05, 2023

A fantastic tool for expanding communities.

Malia Klein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

The Khoros crew was kind, informative, and energetic. I consider them unmatched. The system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the finest experience.
  • The way positions and responsibilities are handled is excellent.
  • Kindly provide a list of the terms that customers are using.
  • I am in need of some gudance on the admin page's user interface.
  • It is still lacking certain APIs, such order by points in the users' object.
  • Our enhanced efficiency allows us to connect with more clients in less time.
  • Promoting consumer satisfaction.
Its scalable database and API calls enable scaling to any number of users easy. I don't think it has scaling issues because it can manage mega-corporations with millions of users. Since we started utilizing Khoros with thousands of consumers, expansion is easy.
Khoros Support always responds and checks in after an issue. Our customer success account manager collaborates with Khoros support. When we required help with platform technicalities or adding functionality, we called Khoros support.
Analytics show engagement program and post results. Community problem-solving is managed by moderation. Analytics show gamification and other engagement tactics work. Although Khoros didn't provide moderation, I've been using bulk archiving from early days. Also automated settings and active customer participation on Khoros Forums help us fulfill SLA.
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
Community activity involvement has increased. Players become more engaged when they may climb the ranks and earn points for their participation. The super user application is working great. While rising in the leaderboard ranks validates our top users, we haven't altered it to match our needs. Thus, customer service can be more flexible and ongoing.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Khorus meets all our company needs for customer communication, thus I don't think we could have found a better platform. Forums/Communities users will fly through Khoros tools. However, switching to Khoros requires personalized attention. It may not be the best choice if you want an active, updated community but no dedicated staff.