A robust and mature community platform
July 18, 2023
A robust and mature community platform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.
- Provides a robust platform where users can easily communicate and find information.
- Very granular permission options.
- Good gamification features.
- Good analytics.
- Perhaps there is a room for improvement for the notifications features.
- Message editor can be upgraded too.
- We were able to increase the awareness of the brand.
We are using Khoros support when we had technical issues with the platform, of when we wanted to activate a new feature. We are also using the Professional Services team for more complex tasks and features.
Moderation and content tools offer a great help when there is a lot of content generated by the users - we are also heavily replying on the automated spam tool.
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
We find that ranks and Badges are a good tool to stimulate user participation.
I haven't used a similar tool in such a long period of time.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes