Khoros Communities
July 18, 2023
Khoros Communities
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
To get tips and tricks to improve product forums of our organization which is currently housed on Khoros
- Connects me with the right voices from your user community
- Brings webinars and discussions posts that I am interested in
- This routes me to documentation and resources that I am looking for
- Support tickets
- efficiently scale your customer service activities. We are able to hit our SLA's quicker since many answers are easily found on Khoros forums itself
- improve communication channel with our customers instead of them waiting on support tickets
We took the support of Khoros PS team in the start, while onboarding. Khoros support has helped us report and get bugs fixed to ensure quality assurance to our customer's experience
We have been able to hit our SLAs and exceed expectation using preautomated configurations and communication with engaged customers on the Khoros Forums. Analytics has helped us plan strategy ahead such as number of resources needed to drive valuable content to the ongoing traffic of questions and use cases
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
We didn't measure it with hard data so far. Everything is an uptick ever since Khoros in terms of measuring metrics
There seems to be potential. Our super users get easy validation of moving up the ranks on the leaderboard but we have not customized it to Saviynt specifications yet.
We use both. One for thought leadership and market discussions, one for more technical, product/offering based discussions
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes