Overview
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…
Oracle CRM - Good Customer Management
Oracle Review
Excellent in customer management, lacking in product configurations
Just go for it.
Reliable CRM Solution
Why your should acquire Oracle CRM for your organization
Build and expand your customer base with Oracle CRM
Increasing your sales productivity
The best and Reliable CRM software in the market.
Easy to adopt and comprehensive CRM solution
Advisable solution for CRM on the market
Best CRM provider
Great customer experience and improves customer service
Manage leads, clients, opportunities and cases from a single application
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (25)8.989%
- Role-based user permissions (25)8.585%
- Opportunity management (25)8.181%
- Workflow management (24)8.080%
Pricing
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Demos
Integration -Oracle CRM On Demand-Android Phone-wireless-printer.mp4
Oracle CRM On Demand - Cs2 Dealers Edition Beta DEMO
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 8.9Customer data management / contact management(25) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8Workflow management(24) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.1Territory management(24) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 8.1Opportunity management(25) Ratings
Users can track deals and create quotes.
- 7.7Integration with email client (e.g., Outlook or Gmail)(22) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 8.1Contract management(24) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.5Quote & order management(23) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 8.5Interaction tracking(24) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 9Channel / partner relationship management(23) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.5Case management(24) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 8.7Call center management(23) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.5Help desk management(24) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 9.1Lead management(24) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7.9Email marketing(22) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.9Task management(23) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.5Billing and invoicing management(22) Ratings
This includes automated invoice creation and billing.
- 8.5Reporting(23) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.6Forecasting(24) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.2Pipeline visualization(24) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7.8Customizable reports(24) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 8.7Custom fields(24) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 6.9Custom objects(24) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 7.8Scripting environment(21) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 7API for custom integration(23) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 9.1Single sign-on capability(22) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8.5Role-based user permissions(25) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 8.6Social data(18) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 8.5Social engagement(18) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 7.8Marketing automation(22) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 7.4Compensation management(20) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 10Mobile access(18) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Oracle CRM On Demand?
Oracle CRM On Demand Integrations
Oracle CRM On Demand Competitors
- HCL Unica
- Adobe Marketo Engage
- Aprimo
- Oracle CX Marketing (formerly Oracle Marketing Cloud)
- NetSuite CRM+
Oracle CRM On Demand Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(132)Attribute Ratings
Reviews
(1-25 of 26)A complete CRM platform.
Oracle CRM - Good Customer Management
Oracle Review
Just go for it.
Reliable CRM Solution
Why your should acquire Oracle CRM for your organization
Build and expand your customer base with Oracle CRM
Increasing your sales productivity
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
The best and Reliable CRM software in the market.
Easy to adopt and comprehensive CRM solution
Advisable solution for CRM on the market
Best CRM provider
Reliable and efficient crm solution
Reliable CRM tool for your business needs
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
Oracle on Demand
Trust me, you'll be happier with Oracle CRM
Oracle CRM
Oracle CRM Makes Everyone's Life Easier
Oracle CRM what I found
Excellent cloud CRM solution for sales
Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.
Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.