Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
$0
Up to 5 hosts
PagerDuty
Score 8.7 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Pricing
Datadog
PagerDuty
Editions & Modules
Free
$0
Up to 5 hosts
Log Management
$1.27
Per Million Log Events
Standard
$15/host
Up to 500 hosts
Infrastructure
$15.00
Per Host Per Month
APM
$31.00
Per Host Per Month
Enterprise
Custom
500+ hosts
Professional
$25
per month per user
Business
$49
per month per user
Digital Operations
Contact Sales
Offerings
Pricing Offerings
Datadog
PagerDuty
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month.
Datadog empowers us to create dashboards and visualize the state of our infrastructure in real time. It gives us control over what we want to view and how. The graphs provide deep insight into trends and anamoly detectives. These features are lacking in some of the other …
After evaluating these two products PagerDuty proved to be the best as PagerDuty met all of our organizations requirements when it came to pricing, functionality, and reliability. We liked that PagerDuty came prebuilt with numerous integrations as that helps us grow out our …
PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid.
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had …
PagerDuty's focus on escalation policies and schedules shows that the responders are most important. Other tools focus more on the data and technical information and therewith do not match our needs as well as PagerDuty does. We still use Icinga and other tools to recognize …
I did an evaluation of OpsGenie and found PagerDuty to be more intuitive and at the time PagerDuty had more integrations. I also really believe in PagerDuty's ability to keep an extremely high uptime for their application. Over the last 5 years very few issues and 0 lengthy …
Datadog and PagerDuty are two IT tools that complement each other to help DevOps teams identify and address IT incidents. Datadog is an IT infrastructure monitoring tool, while PagerDuty is an IT alert management tool that helps drive DevOps workflows and incident response processes. Both tools are most commonly used by midsize to large businesses and enterprises.
Datadog and PagerDuty do not compete with each other directly, but they instead complement each other’s capabilities. They both operate in the IT incident management space, but serve different purposes. Datadog handles the initial monitoring processes, while PagerDuty handles incident alerts, escalation, and response workflows. Together, they provide a more comprehensive environment for identifying and responding to a range of IT issues.
Features
Both Datadog and PagerDuty have distinct capabilities and advantages to using each product. They can also be integrated to automate monitoring and alerts across both systems. This allows information to sync across both tools to keep all teams up to date.
On an individual level, Datadog stands out as a one-stop monitoring shop across the business’s IT stack. Reviewers highlight its ability to effectively monitor application performance and server metrics. The tool is very customizable to serve a wide range of more niche monitoring cases.
In contrast, PagerDuty is a leader in alert management, particularly when organizations scale up their alerts and escalation rules. Reviewers praise PagerDuty’s support for configuring escalation rules to meet business needs. It also makes managing alert rules and policies easier as the number of necessary alerts grow with a business’s scale.
Limitations
Each product does have some limitations worth keeping in mind.
Datadog is known for coming with a heavy learning curve, which can make implementation and adoption a more difficult process. It also lacks sufficient documentation for training and learning the system.
PagerDuty’s mobile application is its most commonly criticized feature. The mobile app is much more limited than the desktop version. It does not have the capabilities to function as an administrative portal, which limits the flexibility and usability of the tool “in the field.”
Pricing
Datadog offers a wide range of pricing models based on specific capabilities. Each use case is priced separately, usually on a per-month basis and scaling by events, hosts, or other relevant volume measurements. Feature pricing can range from $5/volume/month to $30/volume/month.
PagerDuty offers 5 different plans, each tier adding functionalities on the lower-tier plan:
The Free plan provides on-call scheduling, unlimited API calls, and always-up service for up to 5 users.
The Starter plan, at $10/user/month for up to 6 users, ads unlimited domestic text notifications and escalation policies, as well as a historical year of data access and email/chat support.
The Team plan, at $29/user/month, adds unlimited global phone/text notifications, more integrates, response orchestration, and a status dashboard.
The Business plan, at $39/user/month, adds SSO and advanced permissions, advanced integrations, unlimited data access, and phone support.
The Digital Operations plan, priced by quote from the vendor, provides a suite of add-on products, more automation, event management, analytics, and a visibility console.
DataDog Is well suited to all of the Infrastructure Monitoring Solutions, DB monitoring, and other Network monitoring also. It's not well suited because it cannot give perfect Infrastructure recommendations for our use case but also For example: If we are using AWS DB to monitor performance insights then Datadog is less effective there because AWS gives very niche recommendations.
I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.
APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
We had a couple "integrations" that had some issues during setup, but Support addressed them very quickly
Unnecessary alerts about DataDog components...by the time I see them, they're almost always also fixed
I wish there was a DataDog mobile app that would have dedicated alerts (configurable per alert to override Do Not Disturb setting) instead of relying on emails notifications that could be overlooked in the midst of many incoming emails around the same time.
When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
