Incident Response at its finest
December 17, 2022
Incident Response at its finest
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We utilize PagerDuty for incident response -- so if something critical happens where we literally need to wake people up, this is how we do it. We have it integrated with our other systems so that there is a clear workflow and notification associated with any triggering event. Specifically, if an incident of a certain severity occurs, PagerDuty sets off an alert across multiple systems in support and engineering, pinging them on their phones, and mobilizing a response team
- Integration with Slack
- Integration with Jira
- Integration with Zendesk
- Notifications to Phones
- Incident Response
- PagerDuty honestly meets all of our needs as far as I can tell -- I do hear that it would be beneficial to be able to not have duplicate alerts, but this seems insignificant to me.
- Alerting
- Integration with Slack
- Integration with Jira
- Integration with Zendesk
- Positive in that it has allowed us to rapidly coordinate responses to issues
- Ease of communication
- Ease of automation
Yes- - I have no complaints about the functionality -- it does exactly what we need it to do, and haven't had any issues with it.
We use integrations to zendesk, slack, and jira -- it also gives alerts via phone and email so that responsible parties get the notice immediately. Anyone who has tried to just contact people via email or slack after hours is well aware of the difficulty in mobilizing a remote workforce.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes