Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!

PagerDuty for us is a critical tool, rather it's for after-hours paging or raising awareness of a critical issue during the day. Part of being an IT is managing multiple systems, which can be on-prem or in the cloud, and when these systems have issues or are down, we need to get timely alerts from our RMM tools. PagerDuty makes this possible; using their application, we can set on-call rotations, backups, holidays, and substitutes and make sure that we have a hand on the wheel when things get bumpy. PD can tie directly into applications as a 3rd party plugin, which as the #1 solution, is widely supported, or there is the option for SMTP triggers. Businesses need PD, so IT can get those critical alerts to keep the business on track. I have tried comparable solutions and always find myself coming back to PD.

In the 9-years I have worked with PD, never have I experienced a time when the service was down. Talking with other IT colleagues, the opinion on PD is mutual, and that it is the best reliable solution.

Mostly we use integrations with RMM tools, SolarWinds, and ticket systems. Where there may not be an integration, we are able to take advantage of the SMTP alerts. A ServiceNow plugin would be nice, but there are still ways to make PD work with ServiceNow.

We used Automic for some of our nightly automation, which had run decks integrating into various systems to mirror our production systems into our dev environment to keep the environments 1:1. Often, something would stall, and we would need to be notified so a tech can connect, and we can restart a process. Similar processes are used so to import bank and financial information, and the consequence of the automation not going through would have a major monetary impact on the business. PD came through every time, so we could get things back on track!

Did not use this function in PD.