Item: PagerDuty
Rating: 7
Author: Verified User

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

PagerDuty was used on our on-call rotation for Technical Support Engineers. If a request came in from a customer outside of business hours, it would trigger PagerDuty to page the on-call engineer. We typically had engineers on-call overnight or on the weekends, so PagerDuty allowed them to be away from their station but still be alerted if an issue came up.

Pros and Cons

Pros

Scheduling
Alerting
Audit Trails

Cons

Cost
Learning Curve
Permissioning

Most Important Features

Scheduling
Back-up Layers
Audit trails

Return on Investment

Preventing Churn
Engineer Happiness Increased
Better work life balance

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Other Software Used

Zendesk Support Suite, When I Work, Calendly

Likelihood to Recommend

PagerDuty is a great solution for large teams that require immediate action when things aren't going right. If your business needs urgent support provided to customers if your product fails, PagerDuty allows you to empower your team to only engage when a set of triggers are met. It also gives you back up layers to ensure issues are responded to, even if the main on-call person isn't able to be reached.

Comments

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