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Reporting for PagerDuty!
December 16, 2022

Reporting for PagerDuty!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty was used on our on-call rotation for Technical Support Engineers. If a request came in from a customer outside of business hours, it would trigger PagerDuty to page the on-call engineer. We typically had engineers on-call overnight or on the weekends, so PagerDuty allowed them to be away from their station but still be alerted if an issue came up.
  • Scheduling
  • Alerting
  • Audit Trails
  • Cost
  • Learning Curve
  • Permissioning
  • Scheduling
  • Back-up Layers
  • Audit trails
  • Preventing Churn
  • Engineer Happiness Increased
  • Better work life balance
PagerDuty maintained a high level trust through our relationship. Because we relied on PagerDuty when our systems were experience issues, we didn't want to also worry about PagerDuty failing. It consistently did the job and allowed us to focus on our customers and solving our own problems! Never in 8 years did PagerDuty fail us during an emergency.
We used PagerDuty across 15+ teams, all with different use cases. My team integrated PagerDuty into our Zendesk instance to function with our emergency contact form. When an emergency ticket was created in Zendesk, if certain parameters were met (like time of day and live production status), the PagerDuty on-call rotation would trigger and alert the engineer on duty.
PagerDuty allowed us to bring in data related to incident response times, a data set we relied on for staffing and customer service retention efforts. We also integrated PagerDuty data into our incident management metrics to determine cost of service during failures. We also tied PagerDuty data to Zendesk reason codes to build a picture of where our customers needed emergency help the most.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty is a great solution for large teams that require immediate action when things aren't going right. If your business needs urgent support provided to customers if your product fails, PagerDuty allows you to empower your team to only engage when a set of triggers are met. It also gives you back up layers to ensure issues are responded to, even if the main on-call person isn't able to be reached.