PagerDuty Review
February 05, 2024
PagerDuty Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to ensure our technical setup and any event delivery is conducted with everything required for our customers. We have a highly technical setup including a local network that is deployed which adds to the need for the immediate response.
- immediate response
- identifying the correct resource to provide support
- Provide appropriate reporting for leadership
- Cost
- additional complexity of workflows
- Immediate response
- Identifying the appropriate resource
- It has allowed us to ensure we do not have issues onsite
Yes due to the need for immediate response
We leverage integration with Frershdesk
This is critical to alert our "on call" resource
This allows for quick views of coverage as well as reporting to leadership
Better at the immediate response workflow
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes