Qualtrics Reviews

318 Ratings
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Score 8.7 out of 100

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March 13, 2015
Michael Climek | TrustRadius Reviewer
Score 8 out of 10
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Verified User
Review Source

Online Training

9
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints.
Read Michael Climek's full review

Feature Scorecard Summary

Survey templates (106)
8.3
Themes (108)
8.3
Custom logo/branding (106)
8.8
Changes to live survey (109)
8.9
Question design help (115)
8.0
Multiple question types (124)
9.0
Survey logic flexibility (123)
8.6
Response tracking (121)
9.0
Data export (121)
9.1
Standard reports (113)
8.4
Custom reports (102)
7.9
Analytics (107)
8.8
Access controls (106)
8.8
Compliance (93)
8.7
Vendor-offered crowdsourcing (53)
8.6
Respondent restrictions (82)
8.9

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

Has featureCustomer Experience Management
Has featureCustomer and Market Research
Has featureEmployee Insights
Has featureDigital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors

Qualtrics Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Research Core 11,500per user/per year

Qualtrics Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Qualtrics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone

Frequently Asked Questions

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Qualtrics's best feature?

Reviewers rate Data export highest, with a score of 9.1.

Who uses Qualtrics?

The most common users of Qualtrics are from Enterprises and the Higher Education industry.