Skip to main content
TrustRadius
Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

Read more
Recent Reviews

Brevo is # 1

10 out of 10
April 18, 2024
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
Continue reading

Happy with Brevo

8 out of 10
April 11, 2024
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a …
Continue reading

Implementing Brevo

9 out of 10
March 31, 2024
Incentivized
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. …
Continue reading

Brevo is for you!

10 out of 10
March 31, 2024
Incentivized
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect …
Continue reading

Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
Continue reading

TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Email deliverability reporting (186)
    8.6
    86%
  • List management (183)
    8.6
    86%
  • Standard reports (181)
    8.5
    85%
  • WYSIWYG email editor (170)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

9.1
Avg 8.5
Return to navigation

Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
 Show More

Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 9.1.

The most common users of Brevo are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(302)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(26-50 of 210)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
We use Brevo for two types of customers: online customers and offline customers. It is easy to us lists or segments for both types of customers. The workingspace is easy to understand and have a very professional look. Once i was suspended due to a high performance of bounce percentage. After having contact with Brevo which went very fast, Brevo reactivated my account with extra information of how to use Brevo. We are very satisfied of the Brevo app and their backoffice.
  • Backoffice
  • Quick response
  • Fair communication
  • Please do not suspend an account before asking the customer what the reason could be
Nice layout of e-mailing
February 13, 2024

Free Marketing

Artan Ramshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Brevo for email marketing so as to showcase our services and reach to potential customers. First plan allows 300 daily emails at no charge, basically free email marketing and in most cases they reach inbox.

Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus - open rate and click rate are very important.

Unsubscribed recipients can easily be removed for a clean list.


  • Trackable open rate and click rate - very accurate
  • Customer support is quick and helpful
  • Reasonable pricing including free plan offer
  • I'd like to see Brevo have an email bounce checker - this can be offered at a cost
  • The email content sent from Brevo tends to look a bit different than emails sent from usual Gmail or other mailservers. Maybe that aspect can be improved.
  • Wish to see an option to remove all unsubscribers via one click, rather than visiting each contact list to remove them.
For starters and beginners I would highly recommend Brevo platform.

Reasonable pricing, and has an entire suite of services to help with marketing, sales and especially newsletters due to friendly interface for managing subscribers and campaigns.

I forgot to mention Brevo has its own mailserver that sends out the emails while replies can be sent directly to our original email. This way we don't have to suffer pesky restrictions from Gmail :)
Score 9 out of 10
Vetted Review
Verified User
In taringa! we start using Brevo for marketing campaigns, and all the email structure. Currently we have automations, transactionals and ou moderation system integrated in one email platform. Brevo also help us with our support channels, we have integrated in the same place email and WhatsApp conversations. This help us managing much better the experience for our clientes, and we love that we have metrics so we can analyze our growth and must common topics.
  • Help center
  • Following tickets
  • Love the Status page!
  • Monthly meets to follow up the project and see how can it improve
  • Features Improvement
  • Campaign builder
  • Criterias in automation flows
  • Dashboard metrics
Best suited for all the email necessities, but it can be improved the dashboard for all the metrics. It would be awesome to have a builder dashboard. The landing page is not very well develop, it it not so friendly although it is a builder, but it is a good experience how easy and quick you can have a landing published. Another well suited scenario is the integration they made will all the conversations channels, although I had lots of problems doing it, it took us more less 2 month to have the integration, and a girl of our team was the one that solve it, not Brevo.
Jonas Gold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Brevo is the best and most value for the money within email marketing and CRM in the market. Great UI/UX and great support. I can really recommend companies the sign up, use and implement Brevo in your sales and marketing organisations as soon as you can. Five stars for Brevo.
  • Good value for the price
  • Great UI
  • Great Support
  • More clear terms and reason for closing accounts
Small and medium and even large companies selling services or e-commerce companies that want to improve their marketing, sales and analytics could really benefit from using and implementing Brevo in their daily processes and campaigns and really use the app to the fullest. Great for creating a good in-house structure.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are in a startup, Letters We Never Sent, which is basically based on users submitting letters they never sent but have locked away in their minds for years. In doing so, we sought an email SMTP provider that could meet our needs without incredible overhead costs. After reviewing and trying a few, we settled on Brevo for our testing and implementation as it seemed to answer our needs.
  • They integrate with Jotform and Zapier (critical for us)
  • They integrate with WordPress - again critical
  • Support was a bit slow but did work to solve the problem
  • Support needs to be faster. They need 24/7 support for an SMTP provider.
  • Instructions on how to use with Jotform and Zapier could be much better.
  • WordPress Integration is clear, though integration with 3rd party WP plugins needs to be better.
This is our complaint and how it was solved:
A snafu took place when we had to validate our account via phone and text message. However, it seemed that no matter what, the text code never came through. I immediately contacted support via email, and they answered. The problem was solved within 2 days, and tbh, it was really on our side, not Brevo's.The only thing I was not happy about was that support took 12 hours to get back to us each time. I think their support should be 24X7. However, all in all it was a good experience. We continue to use them.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We used Brevo for transactional emails.
  • Quick customer service
  • Solid user interface
  • Permissions system
  • 2FA sign-in
  • Scoped API keys
  • All links in transactional emails are automatically converted to tracking links which could not be disabled
  • Tracking system went offline and all links were unusable for a short time
We had serious privacy and security concerns regarding the obligatory tracking of links in our transactional emails. Brevo prides itself in being a European service and we chose it because we wanted to avoid unnecessary tracking. Converting all our links to tracking links is unacceptable in this regard. It was explained that this was necessary to prevent abuse of our account. Spam is a serious problem, but we believe there are other ways to prevent this, e.g. traffic alerts, spike detection, obligatory report link in footer and so on. Brevo was unwilling to deactivate these tracking links. So to protect the privacy of our customers, we‘re moving to another provider.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo for client email campaigns and newsletters and the platform is very easy to use and reasonably priced. I like the level of detail and flexibility Brevo allows when designing emails and I find their contact management system to be intuitive and user-friendly. Although there are other popular email campaign service providers out there, Brevo has always been our go-to. They have many other services available, but for now my company uses Brevo almost exclusively for emails.
  • Flexibility in email design
  • Easy contact list management
  • Simple and intuitive platform
  • Support is excellent. Tickets raised are dealt with within 24 hours.
  • Can be over-zealous with blocking accounts and approving contact lists.
  • Have had a couple of payment issues (quickly resolved, but frustrating).
  • More scope for data and analysis would always be nice.
Brevo is an excellent email campaign platform. They have SMS services and other marketing tools, but so far my company hasn't used them. Whenever people ask for a recommendation for email services, I say Brevo, although there are a couple of areas where they could look to the competition to improve.
January 29, 2024

great work

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Email marketing - design and send.
We require a system that allows us to send marketing material out and also keep consistent branding guidelines.
Brevo makes it easy for untrained or inexperienced staff in the workforce to learn how to design and send EDMS if someone is off sick etc.
  • Ease of use
  • Support
  • Efficient creation of EDMS
  • Maybe more integration with salesforce / propertybase
  • Text message marketing
  • More analytics (not bad, but more is better)
More appropriate - allows us to mass send and create EDMS
Less appropriate when we are doing cold reach outs, flyer emails, and the like.
There is also some issue we have where EDMs are not logged in our Property Base but again this might be a knowledge gap with us.
Score 10 out of 10
Vetted Review
Verified User
It solves issues like disjointed communication and manual campaign management. With broad applicability, Brevo suits various use cases—ideal for small businesses seeking personalization or enterprises requiring scalable automation. Its robust features enable easy campaign building, optimization, and analysis, fostering strong customer relationships and overall marketing success. For businesses seeking a versatile, scalable, and efficient email marketing solution, Brevo stands out.
  • establish contact with old prospects
  • establish a streamlined data list and campaigns
  • simplifying ways to market new products or services
  • less ads
  • based on the campaigns users send, grasp their templates
  • slight more easier way to deal with designing templates.
For SMBs, establishing a contact with old prospects and data leads Brevo is a go-to solution. To not having to spend anything unless you want special features is a positive sight that allows every new company or a startup to mass emails, texts marketing. Importance was figured out when I had to utilize basic connects.
Charles Marsan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been using Brevo for nearly 8 years. This tool came in very handy when I was doing my PhD. I had built a questionnaire that I had to send out to over 5,000 members of a university and follow up on. The tools available on the platform enabled me to schedule my mailings at specific dates and times, in order to improve my response rate. What I liked most was being able to see the click-through rate on the various links in my questionnaires. Also, the fact that I could follow up with those who hadn't opened my email helped me achieve a response rate that exceeded all expectations. Experts had predicted that I wouldn't get more than an 8% response rate, due to the theme I was dealing with (conflicts of interest) and the length of the questionnaire. However, I succeeded in obtaining over 25% of responses, which enabled me to produce some very significant statistics for this project. Subsequently, thanks to my recognized skills in this field, I was able to secure a contract as a university researcher for further work involving 25,000 people worldwide. Without Brevo, this would have been impossible. It's one of the most powerful and cost-effective e-mail creation tools I've found on the Internet, and what's more, it's available in French.
  • The aesthetic quality of creative tools
  • The simplicity of the tool for creating e-mail lists
  • Statistics to track target behaviour and the ability to resend only to those who haven't responded
  • I find it difficult to identify which members are on several different lists
  • I find the filters quite complex to use
  • I'd like to be able to split certain lists according to a criterion, e.g., men versus women, to create two new lists, but I can't figure out how to do it
I don't use this tool for my personal emails, but for academic research purposes, I find it the most powerful on the market while remaining fairly simple to use. Whether it's the creation of lists of participants with different characteristics, the simplicity of using Excel to enter data or the production of real-time statistics when sending out e-mail campaigns, this tool is really very powerful for all forms of research questionnaire administration.
January 23, 2024

Brevo Review - ISAAC

Franklin Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Since my client, a non-profit organization with registered charitable status in both Canada and the US, is new to Brevo, we are currently using it as a mass email marketing platform only at this time. The organization switched from Constant Contact to Brevo a few months ago, given the latter's pricing became too high for what the organization was using CC for.
  • Telephone customer support.
  • Online knowledge base documentation.
  • Ease of use.
  • Include survey functionality in platform.
  • No second item so far, as we are relatively new to the platform.
  • No third item so far, as we are relatively new to the platform.
Customer support was knowledgeable, and response times were quick. Their knowledge base articles are quite detailed and accurately describe processes for implementing resolutions to issues. The customer user interface is easy to use and intuitive. All in all, my client is very pleased with the functionality that Brevo offers and also appreciates the fact that, as a non-profit, it is effectively gaining access to the same functionality it was using with Constant Contact, but for around a third of the price.
January 19, 2024

Effecient Mailing App

Sunil Singh Parihar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
for mass mailers we are using Brevo and it has a ver easy interface and very good statistical analysis of data. I am very happy to use Brevo for my business .
  • Easy to upload data
  • Easy mail tamplets
  • East to use whole app
  • good statistical analysis
  • if there is a tool to qualify Whatsapp number authanicity it can help
  • bounce mail can be removed from uploaded data
for efficient mass mailing and measureing the deliveries and views
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Civey is a market research company. We use Brevo for transactional mails to our voters and both a business and consumer (voter) newsletter. We have about 1 million voters in our panel.<br>The voter newsletter is business critical for us, because we get most of our voting traffic from it. The business newsletter is used for re-activation mostly. The transactional mails are an integral part of our user flow.
  • Templating and editor
  • A/B Testing
  • SPAM protection
  • stability
  • API documentation
  • reports
Brevo works and has a good SPAM rating. It is getting better, but as product I do not feel it really stands out, so I am not in love with it. I am also not the main user, but the product manager for the implementation. The service for our plan is great, always responding quickly!
January 17, 2024

Great Software

Marius van Rensburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Really great choice in chaning my previous software to Brevo. I can now manage my clients / campaigns ( Email / WhatsApp ) etc all in 1 place. I would def reccomend them to any company in any industry as the software is always stable fast customer support and easy to use. Marius EC Online Loans
  • Email
  • Whatsapp
  • Clients
  • User Friendly
Great to use! Can reccomend to anyone in any business industry. It making my life and commincating with clients so easy using 1 Platform for everything rather than going throuhg different platforms to use different services.
All in 1 def Great!
Neha Kumari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
My experience with Brevo has been great so far, I use it for my all websites, and the tools/services offered can definitely improve your business.
  • Ease of creating an email campaign
  • Easy Integration with several apps especially many WordPress form builders
  • Free version is quite good
  • Should increase the contact in free version
  • Landing page features can be improved
We had a very good experience working with this software, My newsletter as well as email marketing campaign are fully automated with the help of Brevo and can be scheduled for the future too inn advance. We are extremely happy that we can have complete control on the leads along with verification on the leads.
Score 10 out of 10
Vetted Review
Verified User
Brevo has been a high-quality, affordable option in creating a newsletter for my business and working synchronously with a small team. I did some extensive research of the options for CRM suites online, and I think Brevo is one of the best options out there. The value for the price you pay is difficult to beat, as many services charge 2, 3x or more for a similar product.Beyond the dollars, I'd like to share an interaction that especially convinced me of Brevo and it's dedication to businesses and creators. I had a rather specific question during signup, and upon submitting my query, the Brevo support team almost immediately emailed me a detailed reply that accurately answered the question. No formulaic response, no "Thank you for your request - someone will be with you in 3-5 business days" - they took the time to understand my issue and gave me a perfect explanation inside of 24 hours. That level of customer service is truly appreciated in this day and age, and it can make a customer for life. I'm looking forward to growing further on the Brevo platform!
  • Affordable pricing
  • Excellent customer service
  • Multi-user access
  • Business signup page could be slightly more clear
Brevo is perfect for smaller creators or people with an audience. I believe it's also ideal for small businesses, and very likely larger businesses, too. Although I expect Brevo to grow substantially, it's nice to see them establishing a clear line of communication with their customers. I was able to ask a detailed question and receive a similarly response from a Brevo employee very quickly. With larger CRM services, that is not a guarantee. It made me feel that Brevo cares deeply about their customers and wants to create the best environment and experience for them.
Anouck Riviere-Jerome | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At Rheso.Tech, we use Brevo in addition to the Bulhorn application to carry out our e-mailing campaigns for our customers and candidates.
  • Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily.
  • In terms of functionality, newsletters can be created from predefined templates or fully customized. You can also add images, videos, links, etc.
  • Brevo also offers advanced campaign segmentation and performance tracking features that are very useful to know the performance of its e-mailing actions.
  • Provide advanced feature for users who use credits and not monthly fee
We regularly use Bulhorn in addition to Brevo to create mailing lists for our campaigns. Our team recommends the use of Brevo to any type of company for the creation of its campaigns! Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily. In terms of functionality, newsletters can be created from predefined templates or fully customized. You can also add images, videos, links, etc. Brevo also offers advanced campaign segmentation and performance tracking features that are very useful to know the performance of its e-mailing actions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Brevo for our monthly newsletters. Brevo makes this process seamless.
Using the platform is easy and the flow of creating a newsletter feels natural.
Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.
I previously used Mailchimp and moved to Brevo when Mailchimp became a paid-only platform.
I'm currently still using the free version of Brevo, but am considering upgrading it this year.
  • Layout and workflow is seamless
  • Valuable sent statistics that are actually usable
  • Ease of designing a newsletter
  • It seems that once you bought send credits, you don't get free mails anymore.
  • I'm not a power user, thus not having to know what could be made better.
  • I'm not a power user, thus not having to know what could be made better.
Brevo is easy to use and fulfills all the e-mail marketing needs I have.

Once you know what you want so say in an e-mail - you can have that e-mail ready and sent in no time at all.

It's truly a seamless platform to use. Everyone should use Brevo!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo to manage our mailing lists and learning pages for our white papers. We manage a news website with thousands of articles and podcasts and content is key to us as are our newsletters. We send a weekly newsletter in English and one in French on the topics that we are dealing with. We are also planning to use Brevo for marketing automation purposes later on.
  • Onboarding is fluid and effective
  • Email composition and programming is easy
  • Forms are versatile and easy to set up
  • User registration within existing email lists is easy
  • Brevo guides us with regards to compliance
  • UX can sometimes be confusing
  • Credits are billed to you but the readability is poor
  • language switching is only possible from the home page
  • Customer service is only available via email
  • rss feed setup is a real pain in the neck
We were having problems with Mailhimp for many reasons:
– MS grew to be too expensive and was billing us non-existing users (unregistered users)
– Landing pages would lead people to register for a new email list for each form with no way of setting up an existing campaign on those mailing lists or at least not easily
– customer service was poor and unresponsive
– deliverability was disastrous
– users tended to unsubscribe en masse leading to the loss of subscribers for no apparent reason
– due to poor deliverability, click rates were horrendous despite double opt in.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo to send regular e-newsletters and other communications to our volunteers, supporters and clients, keeping them informed and offering opportunities to interact and support our charity. Brevo provides a professional looking package and allows us to project a positive image at minimal cost, whilst incorporating ways that recipients can respond to us with minimal effort or expertise.
  • Enables you to build consistent email templates simply whilst incorporating images and links
  • Manages our contacts list effectively
  • Provides great analytics to help you, for example, identify groups of recipients where sending at a different time may work better, or being able to assess what hooks recipients in best
  • Provides simple access and usability from a variety of devices, any time
  • Image scaling for icons alongside newsletter subjects
  • Drag to fit for images in all sections of the template
Great for managing communications, newsletters etc to groups of subscribers
Not designed to allow for subscriber management other than for use as a comms tool, so would need to duplicate contact lists with other systems
January 12, 2024

Brevo - 10/10

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Brevos excels as our preferred email software for marketing needs. Its intuitive interface seamlessly integrates with our business operations, making it the optimal choice after testing multiple platforms. Brevos significantly streamlines our email marketing efforts, enhancing efficiency and effectiveness in reaching our target audience. Its user-friendly design aligns perfectly with our workflow, ensuring a seamless experience.
  • EASY
  • Simple
  • Make it easier to sort contacts
In my experience, Brevos is exceptionally well-suited for streamlined email marketing campaigns. Its user-friendly interface and seamless integration are particularly advantageous when handling large-scale promotional activities, ensuring efficient communication with our audience. However, in scenarios demanding highly customized automation or intricate workflows, Brevos may have limitations compared to more specialized platforms.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sending newsletters and tracking the delivery progress of the email campaigns is the easiest thing in the world when using brevo. Additionaly, the reports that are automatically produced can drive informed decision making as they provide very good insights.
  • Email campaigns
  • Contact Import
  • Reporting
  • The email campaign design feature is very easy to use, however some fine tunnings would make the design experience better for the average user. This does not mean that this feature is hard to use!
email camgaigns,
newsletters,
customer activation
Score 10 out of 10
Vetted Review
Verified User
Brevo is helping us the last 3 years to grow our community. From 3000 people we have reached 800 in 2023. Brevo helps us send our large community weekly newsletters. Brevo is easy to use and has beautiful templates for us. We can’t imagine doing our daily business without it. Customer service is always fast and efficient. We hope this great product and service will remain solid for the future
  • Beautiful templates: buttons and etc
  • Easy to use
  • List separation is useful
  • Insights about our readers. Location.
  • Insights about our unsubscribers
  • Free training on how to use Brevo optimally
Excellent customer service good price easy to use making separate lists to email different categories of clients we have
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I utilize Brevo as a platform to disseminate knowledge and raise awareness among the general public regarding sustainability-related subjects, events, and services. I also employ it as a means to effectively communicate our organisation's events, activities, and other pertinent information to our specific target audience
  • It provides easy-to use templates, therefore one doesn't need to have design expertise to use it
  • It offers 300 free emails daily and there's no limit to the number of contacts that can go into the database
  • I appreciate the feature that allows me to requeue an email campaign after it has been sent to the initial 300 recipients. This feature ensures that the email is only delivered to those who have not yet received it, eliminating the concern of a recipient receiving the same email twice.
  • It offers mobile and desktop previews letting me see in real time how the email will appear on the receiver's end
  • It would be highly appreciated if there was an option available for daily upgrade payment, specifically designed for one-time use. Currently, the platform offers monthly and annual subscription options
  • More Templates are always welcome
As of now, my experience with Brevo has been limited to utilizing it for email campaigns. From my personal standpoint, I can confidently affirm that it provides marketing communication professionals, especially those with limited or no marketing budget, with the opportunity to disseminate their messages through newsletters or blogs, completely free of charge.
January 05, 2024

Bravo Brevo!

Samnang Chhon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our event company Sam Inspire Cambodia uses Email marketing on Brevo as our current solution, we found it absolutely easy to use including importing the contact from Excel and the design of email content is quite easy too. The report analytics, contact management and all other technical work are done by Brevo and sit back and relax. We can even send only to those contact who engage with the mailing campaign which is a safer way for our domain.
  • contact management
  • content design
  • report and anilystic
  • We have no idea yet
  • Need to explore more of the app
  • So far everything is great
We have done two email blasting campaign. With zero experience. We just import the mailing list directly from our contact list in Excel. Start designing the email contents and sent. The analytics started to generate quickly and giving us the statistics in real time. We could see the unsubscribing list, open and conversion right away with everything on the Free Plan.
Return to navigation