ToutApp Reviews

40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

Do you work for this company?

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-14 of 14)

Ryan Jolley profile photo
February 02, 2019

ToutApp Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracking.
  • Campaign management.
  • SFDC integration.
  • Adding new prospects to a campaign can be a real chore and oftentimes these new leads will get lost and out of sequence.
  • Logging tasks in SFDC.
  • A/B testing of templates is not available.
Read Ryan Jolley's full review
Brennen Hyatt profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's very easy to set up an email campaign. You can even add attachments to the emails you send out.
  • Easily view if a prospect has opened an email and identify which step they are in the sequence.
  • Out-of-the-box integrations with many other sales tools.
  • The user interface seems to be lagging compared to other tools I've utilized.
  • The back-end analytics are very basic.
Read Brennen Hyatt's full review
Erika Conners profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Fully integrated into Gmail, Outlook, Microsoft Exchange, Salesforce and other major CRMs.
  • Upload best performing sales messaging, sales enablement collateral and marketing assets into a shared sales playbook.
  • Drive Consistency & Productivity.
  • Deploy a streamlined sales playbook so your Sales reps exceed quota and close more deals.
  • Increase Your Pipeline.
  • Predictably build more pipeline, whether you’re selling to SMB or Fortune 500.
  • Wow.... well, it can be very difficult to navigate and you can only email a limited # of recipients at a time, which means you have to do your blast in batches. It also is very clunky. I spend more time trying to figure out how to use the tool than I do seeing any measurable results.
  • Really dig into the level of support your users will receive, and ask about where the product is headed. Also, ask for a sandbox and have a variety of field users experience the software and give feedback.
  • I dislike the analytics and the overall "clunkiness" of the UI/UX. Both seem to be very glitchy at times and within the analytics, it does not get very customizable. You can only see up to a specific level.
Read Erika Conners's full review
No photo available
Score 4 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • ToutApp puts all of your email engagement in one interface, making it easy to access your book of work.
  • ToutApp gives you the ability to see real-time email engagement from your prospects.
  • ToutApp syncs with your Salesforce account to track all of your outreach in your CRM.
  • Reporting is clunky and challenging to use at times. They were recently purchased by Marketo, so I'm hopeful that Marketo will be able to address some of these concerns.
  • The ToutApp interface is not the most intuitive and does not provide a deeper understanding/analysis of the data.
  • The ToutApp integration with Outlook has created intermittent problems in usability/access.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracks open rates
  • Gmail integration to help see who is opening what, when
  • Running campaigns and syncing those contact points into Salesforce
  • Links will randomly stop working in sent emails. [It's a] Bug that has constantly re-appeared.
  • Calling with ToutApp is pretty useless when it comes to integration and doesn't show a phone call being done in Salesforce
  • Doesn't pull a signature from Gmail - so I have to update within ToutApp itself every time.
Read this authenticated review
Layne Latham profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows automated emails to show up as a connected thread in the prospect's inbox
  • Niko browser add on makes gathering contact info easy
  • Ability to list and group contacts helps keep your messaging relevant
  • Toutapp doesn't currently sync with Microsoft Dynamics, this is the number one reason we didn't adopt the program as a department
  • Due to not syncing with Microsoft Dynamics, contact info is stuck in a silo and is difficult to move from Toutapp to the CRM
Read Layne Latham's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automated email campaigns sent at certain times that stop when someone replies.
  • Local presence calling works well.
  • SFDC integration showing "read, clicked, replied" is super valuable to see if your emails are actually reaching your targets.
  • They could improve their actual dashboard as it is clunky and formatting is often messed up.
  • Their ToutApp SFDC portal sometimes is messy because of the same formatting issues.
  • Only had two! It does everything else well.
Read this authenticated review
Sam Dahl profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I really like the calendar function. It connects with my Gmail calendar. ToutApp makes it really easy to insert times into my email when I'm trying to set up an appointment with a client or prospect.
  • I like being able to schedule my emails to go out at specific days and times.
  • Sometimes it's nice to be able to see if my client opened my email. If they didn't, it let's me know they may be out of the office or the email address might be wrong.
  • I don't really like their template feature. I prefer something like aText or Auto Text Expander.
Read Sam Dahl's full review
Trevor Derrett profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easily integrates into Outlook and Salesforce
  • Very user-friendly
  • Real time tracking
  • Sometimes formatting in ToutApp doesn't translate perfectly into Outlook.
  • The location where emails are opened is deceptive because it doesn't reflect the actual location of the individual.
Read Trevor Derrett's full review
David Jackson profile photo
Score 1 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tout does nothing well.
  • Room improvement? They can start by scrapping the app and starting from scratch. ToutApp is by far the worst app I've ever used. It's riddled with bugs and constantly breaks, and the UI / UX is horrible. Avoid at all costs.
  • I've spent dozens of hours on the phone with Toutapp support trying to get their app to work. The list of bugs is too long to list here, but here are a few...1) the app will fail to send emails 2) The review screen doesn't properly display making it impossible to review emails prior to sending them 3) Pagination is broken in several places 4) The app won't fully load often times....it gets stuck in the loading state and never resolves. 5) Team mgmt is a nightmare 6) Etc.
Read David Jackson's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracking the analytics of emails sent, how many people, how many views, replies and clicks
  • Creating templates to use sorted by category which sync with outlook for ease of use
  • Command center that shows a drop down of each email sent sorted by date and time
  • Live feed to see who is opening the email, from device type to location and across how many devices
  • Setting up a campaign seemed fairly simple, importing contacts from disc.org to SalesForce and from SalesForce to a group in toutapp. Setting up each day with whichever tasks ie: Day 1 send email (template selected) day 2 call, send email 2 Day 3 Send LinkedIn invite Day 4 call and email. There is an area to select send manually or automatically. I selected manually, I will decide when to send. Something went wrong and I sent three emails to 30 contacts within minutes of each other totaling 90 emails.
  • Toutapp has a failure a few times a week and it is discouraging to not be able to count on the analytics.
  • Toutapp analytics count multiple replies from the same original email (conversations back and forth) it would be nice to have a tracking system for unique replies.
  • Unable to track who the email was forwarded to or if it was forwarded to, only that it was opened from several devices at several locations.
Read this authenticated review
No photo available
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • easy to change templates
  • the price point is attractive and they will sell you one license unlike SalesLoft
  • Fairly intuitive
  • Frequently has outages and does not always track emails
  • Service is via email and is on west coast time so If I have an issue at 9.30 AM in NYC it will not get fixed
  • Edit button is hidden behind non subscribe
Read this authenticated review
No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easily tracking activities in MSOffice to Salesforce.
  • Customization of templates for cold or follow-up emails.
  • Reporting on use of templates.
  • Click-through rate reporting being global for all level of users.
  • Workstreams need to be clearly defined before you implement - it's really flexible... almost too flexible as a result.
  • Ideal for small companies, medium to enterprise, it might be too limiting because of its open format.
Read this authenticated review

ToutApp Scorecard Summary

About ToutApp

ToutApp is a sales email tracking tool that includes tracking, templates, click-to-call, and analytics. Tout also includes a Calendar to streamline bookings. The vendor says it aims to be the "swiss-army knife" for sales development reps, account executives, sales ops, sales managers, marketing teams, and customer success teams. 
According to the vendor, the Tout template library is used as a content repository by their bigger customers, who use it to upload Powerpoints, case studies, etc. On average, these companies have 1,000 items stored in the library. The recommended templates feature allows users to map templates in the library to specific parts of the sales process, based on meta-data about the prospect. There are capabilities for managers to control who can share/create templates based on roles. In addition, Tout integrates with Box, so content in the user's cloud storage files can also be attached to emails.
Categories:  Sales Email Tracking

ToutApp Competitors

ToutApp Technical Details

Operating Systems: Unspecified
Mobile Application:No