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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
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May 31, 2017
Happy with Unitrends
Score 9 out of 10
Vetted Review
Verified User
It's being used by our organization to backup and archive. With the backup copy, we can have our backup offsite. We manage around 40 TB of backups. We have a lot of reports on the jobs, deduplication, and compression.
- Ease of use
- Easy to backup a virtual environment (Hyper-V)
- Easy to get replication offsite
- Cost of support
May 03, 2017
Unitrends Recovery Series Backup measures up!
Our entire environment is virtualized. We use both file-based backup and snapshot backups to protect our VMs. Unitrends provides a backup to disk. It also replicates to a remote appliance so you have offsite protection. We've added an RXDA unit to do archiving and add longer retention than can fit on the size hardware we have.
- Awesome Tech Support! I was new to Unitrends and they went over the environment and fixed some serious setup issues and made sure everything backed up correctly!
- I was researching a larger appliance to increase the size of data I backup. I needed to compare other vendors as well. Unitrends was a lower cost than other appliances I researched in the market.
- Clear reporting to make it easier to sleep at night!
- Only feature I can think to add is one I saw in a competitor Datto, being able to run the VMs on the appliance without using an ESXI host. Unitrends can do instant recovery and run the files on itself but you need a working ESXI host to connect to.
Score 10 out of 10
Vetted Review
Verified User
Our business is small, so when I say the whole organization uses it, well, it does.
- File level restores are easy to perform at any time.
- Initial set up and Linux agent installs are very easy to configure.
- Reports can be generated on the fly or configured for certain time of day.
- The dashboard can give you, at a glance, the status of your backups.
- Some aspects, such as Recovery Archive status, could be improved. Right now, I have to manually search for my RXDA unit before it shows up. However, any copy jobs will automatically cause it to re-enable itself.
- There are times when I wished the Active Jobs showed more up-to-date info on the backups.
April 21, 2017
Unitrends - So far so good!
Score 9 out of 10
Vetted Review
Verified User
We use Unitrends Recovery across our infrastructure to backup both physical servers and virtual machines. The business problems it addresses are that it gives us a reliable, easy to use backup scenario. We use UEB to backup/restore data and we also have the Reliable Disaster Recovery programme that allows us to test that the last backup taken could be used to restore from if needed in a DR scenario.
- The user interface is a real positive of Unitrends, it is easy to use and everything is in its logical place, which with other backup software isn't always the case! From creating a backup schedule to running a report on data usage it can all be done in a few clicks!
- Data restores are another great thing about UEB, it is very easy to go into the backup set you require and restore what it is you need if its the whole of a C drive or a single file.
- The support that Unitrends offers for its products is very good, whenever we have had any issues that we haven't been able to resolve ourselves we often contact Unitrends via web chat. They will then advise you on a fix or you can open a support tunnel for them to access the appliance remotely. Either way in my experience they will get the issue resolved.
- In some cases the backup failure messages don't provide enough information to successfully troubleshoot the issue, some refer you to the Unitrends knowledge base for more info but this has little or no information in some cases.
April 20, 2017
Best backup ever!
We use it to protect our physical and virtual environment. Mostly it's running a Windows server and also Cisco BE6K, as well as a database.
- Easy reporting, red or green status and you know your back up was successful.
- Incremental forever, no need to spend time running weekly fulls or monthly, fast backup process.
- Quick and easy restore process, just choose what to restore, either systems or files or a live restore.
- I would like the new interface to be as useful as the old one was.
April 10, 2017
Unitrends Review
Score 9 out of 10
Vetted Review
Verified User
We use Unitrends for all of our backups, including server, SAN, and virtualization.
- Very easy to understand UI, you don't need to be an expert to manage backups.
- Integration with a wide range of resources, including multiple virtualization technologies.
- No virtualization agents needed (unlike Networker), and windows agents are easy to deploy.
- Finer grained backup retention, instead of FIFO. One might want to have monthly full backups with a longer retention that daily incremental.
- Slow UI when it comes to the recovery menu, especially when there are a lot of resources to tabulate.
- I've had a few support calls that went unanswered for days at a time lately. This is usually not the case, however, recently its been an issue for me.
April 06, 2017
Unitrends delivered exactly what we needed
Score 10 out of 10
Vetted Review
Verified User
We are using VMware UEB appliances both at our main datacenter and DR/BC site across town. Local backup jobs, backup copy jobs and ReliableDR are all being deployed/utilized. This solution is our answer to an aging Backup Exec tape backup system, and delivers the SLAs and RPOs required of the different business units that are considered mission critical. We are currently protecting about 18 TB worth of data
- Simplicity in implementation/setup
- Just works
- UI is easy to navigate
- Better documentation on the backup target seeding process
- Make NAS devices available for rent, to do initial seed of backup target
- That's all I can come up with
April 03, 2017
Unitrends Backup Appliance Review
Score 9 out of 10
Vetted Review
Verified User
We use two Unitrends Backup Appliances with archivers in two different physical locations. Our primary site is backed up to the one appliance and then replicated to the off-site appliance, both appliances are then archived periodically to removable drives which are kept and stored. It handles the backup and recovery for the entire organization. We have been using it for 3 years and to date have had no major issues. What issues we have had were quickly resolved by customer support.
- Reliable backup and recovery of agent based servers including things like Exchange and SQL databases. Having used another backup appliance it would do this as well but the Unitrends reliability and interface when backing up and restoring is far superior.
- Replication on the Unitrends is probably the best I've seen in a long time. The ability to replicate between 2 devices is quite common but the Unitrends seems to handle it for more efficiently.
- Retention settings on the Unitrends are easy to set up and actually work unlike our previous system, and the ability to archive our backups off to standard 3.5" drives is great and suits our needs perfectly.
- Customer Support is Grade A+. These guys do not stop until you're happy and/or the problem has been fixed. I very seldom see support at this level and it's great to know that if I have a problem all I have to do is call them up.
- One thing I would like to see is the ability to restore individual emails (mounting the database) without the use of a third party software. Honestly I've only ever had to restore anything from an Exchange DB once since getting the Unitrends and there are ways around needing the third party but some sort of interface built into the Unitrends for such a scenario would be great.
March 28, 2017
Go Unitrends!!
As a vendor of IT products I have a large amount of options to partner with and help customers choose from. And I have sold them ALL. I have YET to have an unsatisfied customer that went with the Unitrends solutions. The demos are crisp. The solutions are easy to install and easy to maintain and scale. Support is top notch.
- Scalable.
- Excellent deduplication.
- Easy to implement for on-prem or cloud or hybrid.
- The GUI can be more sleek
March 27, 2017
Unitrends: Yet another engineer's perspective!
Score 10 out of 10
Vetted Review
Verified User
Currently we are using the Unitrends platform to offer DR-as-a-Service to our MSP customers, and as a solid reliable backup/recovery platform for several of our Professional Services customers too.
- The Reliable DR platform is a BIG win!! Being able to report on not just the state of your backups, but also to certify/test recoverability.
- The new UI is very easy to use and much quicker/responsive than the 'legacy UI' (It did need a face lift!).
- The support team is way ahead of the game & if the support doesn't have an answer for you - they will reach out to the team for help (while on the call/live chat session), as opposed to feeding you wrong information - to close the ticket.
- Third Party Integrations (Seems that there is a road-map to it with the Powershell Toolkit, but we are not there just yet!).
- Adding storage in a mis-configured way on day 1 can limit your flexibility with the storage when you are further down the road with the appliances and housing more data + need to ADD more storage.
March 14, 2017
Unitrends - The ransomware aware solution!
All my company backups are done by Untirends Recovery Series Backup Appliance. Starting from servers (virtual and physical) and ending on desktops. It is very important to backup the entire infrastructure in case of a hardware failure. Unitrends is capable of running virtual machines inside it with a feature called instant recovery. With this, my business critical machines almost will never stop. Unitrends changed my backup window to half the time spent before and the space used too, the de-duplication is very very high.
- Decuplication
- Database recovery
- Instant recovery
- Email item recovery
- Support kvm
- Support server 2016
March 08, 2017
Two Words: Performance & Reliability
Unitrends Backup Appliance revolutionized our conversations about backup and disaster recovery. Before our many favorable experiences with Unitrends, our backup solutions consisted of unreliable backup to disk and/or tape. Backup schedules and rotations were often neglected by many of our clients, prior to introducing them to Unitrends. Unitrends allows us to have confidence not only in our backups but our ability to retrieve that backup and restore it quickly and accurately.
- Reliable schedules.
- Automated confirmation alerts.
- Fast recovery/restoration.
- For smaller customers, we would like to see a true cloud only solution.
- Perhaps an agent-less cloud solution that requires no onsite hardware.
March 08, 2017
Unitrends is the Shiznit!
Currently it is being used across our entire company. It is our main back up solution here at Ouray Sportswear. It is fast; the clients on each server are extremely light weight and do not take up much resources at all when running. Customer support is lacking though. System runs great until it crashes, once down it can take a while to get back up. Support can use some help!
- Great solution to restore files and emails on the fly.
- Fast at spinning up SQL restores and test environments.
- Archiving options for both tape and cloud are awesome.
- Would like to see more all in one options. I believe restoring of emails should be part of the solution and not an additional cost.
- Better upgrade and buy back programs.
- Support! System runs awesome but when its having issues and you need support, this can be a challenge. Do not wait for call backs, they can take forever!!
March 07, 2017
Unitrends' support is a good experience.
Unitrends Recovery Series Backup Appliance is used for backup and recovery for the organisation I work for.
- I specially like Unitrends support.
- I found the interface nice to work in.
- This far it has been a good investment.
- I would appreciate an easy and clear way to perform recovery.
January 03, 2017
Unitrend Backup Device
Our appliance is being used across the whole organization. It failed to address our business problems.
The regional sales manager over promised and over sold the solution. Unitrends did not stand by its product, and after working over a year and 9 months, they finally escalated our problem to the development team. They were able to solve one of the problems we encountered since the time of purchase.
The regional sales manager over promised and over sold the solution. Unitrends did not stand by its product, and after working over a year and 9 months, they finally escalated our problem to the development team. They were able to solve one of the problems we encountered since the time of purchase.
The reason I selected Unitrend Recovery Backup Appliance was based off the demo and what was told to me by the sales manager. We were told the following:
- No purchases for SQL Agents when backing SQL Servers. We will cunt out SQL backup window in half. We would be able to do table restore for SQL databases and faster recovery for any SQL Database.
- No agent purchase required for MS Exchange backups.
- No additional purchase required to add our Citrix Virtual Servers and host.
- We would be able to restore any Citrix Virtual Server in a faster time than what we were encountering.
- MS Exchange Mailbox restore would be possible.
- Longer backup retention on the device hard disk because of the compression.
- I can’t say it does anything well. It was not able to backup our SQL server well.
- Was not able to back our critical SQL Server.
- Was not able to backup our Citrix Virtual Servers.
- Was told it will be able to backup our Citrix Virtual Servers and after working with Support for over 3 months was told it will be in the next software update. After 6 months we were told it would not be able to backup our Citrix Virtual Servers. This was one of the main reasons for making the purchase.
November 11, 2016
No Recovery Needed From This Purchase.
We use Unitrends to backup all of our server environments. The information technology department handles all of the day to day operations of the hardware and software of the Unitrends appliance. Users request data restores from the IT department, and we use Unitrends to stay ISO compliant by backing up and archiving all of our company's applications and data.
- No licensing! Any new operating systems or file systems added to the backup appliance can be added on the fly without having to reach out to a sales rep.
- It supports nearly every operating system for backup and restore purposes.
- Built in bare-metal backups for Windows allows you to restore a virtual machine to a physical box if needed, and vice versa.
- VMWare instant recovery allows the appliance to become a datastore for virtual environments in a pinch.
- Interface is slow to respond.
- Interface is currently in transition, and you need to use the new and old interfaces to do certain tasks.
November 04, 2016
I have no plans on changing
The Unitrends Recovery Series Backup Appliance provides backup and disaster recovery for all our servers. Being able to backup all the operating systems we rely on using one interface is quite beneficial. The Unitrends Appliance has freed up a great deal of my time that used to be spent creating and verifying tape backups. I now receive emails detailing the work done and if anything needs to be addressed.
File level and system restores are easy to schedule and file level restores quite quick.
File level and system restores are easy to schedule and file level restores quite quick.
- Bare metal backups give you the ability to restore physical systems so much faster than installing an OS, drivers & the backup software just to do a full restore. The bare-metal backup feature can also be used to P2V servers. That came in really handy while we switched to being mostly virtualized.
- Manages it's available storage well. Once retention policies are setup they take care of themselves. Set it and forget it, is really the theme for the Unitrends Appliance.
- Support is second to none. They are knowledgeable, polite and have never let me down.
- "Incremental Forever" - No more doing full backups and incrementals in between. The full backups are automatically synthetized from the incrementals as needed, simplifying the backup/restore process while saving storage space and seriously reducing backup/restore windows.
- "Instant Recovery" of down or failed VMs is simply fantastic. The appliance is capable of running the backup of a VM while you get the actual VM back up and running.
- With the additional Archiving Unit Grandfather, Father, Son backup rotation is very easy. The DPU (Unit) to DPV (Vault) offsite backup is fully automated. The only manual process is swapping hard drives in the Archiving Unit.
- Having the option to restore permissions when doing a file-level restore to a different location/server from where it was originally backed up would be useful.
- I like the new interface except the advanced functions are buried too deep. You have the option of using the old interface to accomplish those tasks, but I would like to see the new interface improved so I don't have or want to use the old interface. There are something that are just easier to do in the old interface. Granted, that might just be this IT guy resisting learning the new interface and sticking to what I know.
- The ability to acknowledge and delete error messages from the appliance would be helpful. Some are strictly informational and I would rather not have them on the dashboard.
- The ability to replace the current HDs with larger HDs to increase storage capacity.
November 02, 2016
Overall Best Choice Backup Appliance
Our Unitrends Recovery Backup Appliance is currently responsible for creating daily and weekly backups of all our servers at the file level. This includes our file storage, domain controller and users' files. It is also responsible for creating backups of our Microsoft SQL Server databases and Exchange server mailbox database. It is only used by the information technology department.
- Simple process for restoring files on any backup.
- Scheduling backups and adding clients is a quick and easy process.
- Reports that are emailed to me every day are informative and alert me if a backup failed.
- The inability to add additional storage to the physical appliance forced us to upgrade to a new system which was much more expensive.
- The UI can be difficult to navigate at times.
November 01, 2016
Unitrends vs the World
We use the Unitrend appliance for disaster recovery (DR) of our virtual machine (VM) infrastructure. It is an inexpensive, easy to use platform that is set it and forget it.
- Easy to set up
- Very low total cost of ownership (TCO)
- More direct sales and contact
- Provide a cost effective upgrade path
November 01, 2016
Unitrends Backup Review
We use Unitrends to backup several Windows servers as well as a couple Linux servers both on-site and off-site. For the most part, the backups run very smoothly and the interface is very user-friendly. I would highly recommend Unitrends as a backup solution.
- Backups to its onsite unit work seamlessly.
- The offsite backup works great.
- To recover files is very user friendly due to the easy user interface.
- Seometimes it takes too long to escalate a case to Tier 2.
October 31, 2016
Unitrends in government - make your life easier.
We utilize the Unitrends appliances across our entire organization with multiple buildings and departments. Our environment consists of physical and virtual servers using Hyper-V and Windows operating systems. Exchange and Microsoft SQL servers are a part of our environment and they are also backed up by Unitrends. We also use Unitrends to back up selected PCs.
- Unitrends has backed up our Exchange 2013 servers and mail database with out fail and we have been able to restore mailboxes easily.
- We use Unitrends to perform backups of our Microsoft SQL 2000, 2005, 2008 and 2012 databases.
- Our company has been hit by the CryptoLocker virus and we have been able to restore locked files on multiple servers in a matter of hours without having to pay a ransom for an encryption key.
- Integration with our Microsoft AD has been a problem.
- When creating backup schedules it would be nice to be able to see all the backup schedules on a single calendar to try to minimize the number of backups running concurrently.
- Updating clients on servers seems to be a problem from the Unitrends appliance. It is easier to log into the individual servers and install the new client.
October 28, 2016
Lone and Only Director of IT's Review of Unitrends
We use the Unitrends Recovery Series Backup Appliance to provide backup and disaster recovery for the servers in our company. We are located in a single building that houses our 80+ employees and coming from tape backups, the Unitrends solution has made my life as the only IT support person here so much easier when it comes to backing up, protecting and restoring data.
- Reliable, scheduled backups with de-duplication and compression
- Fast and painless restores from a web interface
- Bare metal restores
- Included support for Exchange and SQL
- While easy to access, the web interface does not seem very intuitive at times making it more difficult to navigate than it should be.
October 28, 2016
Chief Information Officer's Review of Unitrends
MCMC uses the Unitrends Recovery Series Backup Appliance every night to backup all of our data that was created each day. In the event that we need to recover some data or a department wants to restore some data, we have the ability to go back and retrieve the data. The appliance is used hospital wide across all departments.
- The Unitrends Appliance backs up all of our data across multiple departments nightly and does not have any problems.
- The software alerts us to how the data is being saved and if there are any problems with the backup on any given night so that we can correct any problems immediately.
- The device allows MCMC to store the data onsite, at an alternative site, or offsite.
- Perhaps the ability at the main headquarters to retain all of the software for our vendor just incase we have a total destruction of our facilities.
October 28, 2016
Unitrends Solution Great backup solution
We use Unitrends Recovery Series Backup Appliance to backup all our environment which is mainly a VMware environment. We also archive to tapes and replicate to unitrends cloud.
- VMware Backup
- Cloud Replication
- Ease of restoration
- Cost effectiveness
- It would be nice to have replication synced live so that at any moment users can log into the cloud.
October 25, 2016
Unitrends is a Great Platform!
The Unitrends appliance we have onsite is used for enterprise-wide backup, archival and restore purposes. It allows for incredibly fast restore of files that have been accidentally overwritten or corrupted.
- Backup to tape works flawlessly.
- Restore within the backup calendar window is quick and painless.
- I appreciate the ability to mount a backed-up partition and browse it like a current drive.
- The Flash-based interface is archaic and slow (although I believe this will be remedied with new hardware/firmware).
- The job queue is basic and not very informative.
- Resolving failures are difficult to track and diagnose.