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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.3
    73%
  • Deduplication and file compression (325)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Unitrends

Unitrends

N/A
Unavailable

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.8
Avg 8.1
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Competitors

Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish

Unitrends Downloadables

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Comparisons

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Reviews and Ratings

(634)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(26-50 of 371)
Companies can't remove reviews or game the system. Here's why
May 14, 2021

Unitrends, it has really improved

Verified User
Technician in Information Technology
Education Management Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For keeping VM backups in three different locations it is great. If you want better Active Directory integration there are better options available. However the Unitrends pricing cannot be beat by other solutions we have looked into. After the new user interface it has been easy for me and my colleagues to run jobs and make changes to jobs. It is much more intuitive than it use to be. Before the GUI was changed we were seriously considering switching to a different solution.
May 13, 2021

Good fit, reliable performance, decent value

Verified User
Manager in Information Technology
Education Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The appliance is well suited for simple and reliable on-premise back-up. The addition of an external dock or Cloud backup allows for off-site options. A nice, low-maintenance solution for small/mid-sized environments. We don't use the larger appliances or Unitrends's cloud solution so I can't speak to the quality of those.
May 13, 2021

Great product with great support! I will always be a repeat customer!

LB
Lauren Benson
IT Director / Office Manager
AIPMH (Hospital & Health Care, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends [Data Center Backup and Recovery] has simplified my backup process. After the initial set up, I knew things were backing up properly. The customer support when I have questions is extremely helpful and knowledgeable. They are efficient, and very good at following up when necessary. The recent bare metal restore I completed did take quite a bit of time, but with the size of my server, that was to be expected. Since I couldn't be on the phone with support the entire time, she made sure to send me emails periodically as she was also checking the status of my restore process.
May 13, 2021

Unitrends Data Center Backup and Recovery for MSPs

Roger Michelson | TrustRadius Reviewer
Roger Michelson
VP, Chief Operating Officer, co-owner
BNMC (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Unitrends Data Center Backup and Recovery is well suited to customers that have servers or storage in house or at a data center and it works well across different technologies and platforms such as Windows, Linux, NAS, SMB Shares, etc. If customers have all their data in a cloud solution like Azure or AWS, then Unitrends physical appliance is not necessarily going to work the best.
May 10, 2021

Unitrends is a fantastic backup and recovery solution with support that is unmatched

Verified User
Manager in Information Technology
Utilities Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends seems to shine in medium to larger environments and has the resources and space to allow for massive amounts of data. It allows for quick backing up of data and quick restores. The replication is smooth as well. I'm not entirely sure how well this system would integrate into a small business setting due to size/costs.
May 10, 2021

Unitrends - you're a fool if you're not onboard!

Verified User
Technician in Information Technology
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
VMware environment this is priceless. I think even for a small business this could work if the price was right, but could be overkill in that situation. If you are in a high risk area or data is critical, this would be a got to as well.
May 10, 2021

Good solid product

JA
john adamski
sysadmin
graceland university (Higher Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I hardly ever give 10's as nothing is that good. But Unitrends pretty close. Great hardware, great support, very few problems. and for the most part just works. If I skip a day monitoring I seldom regret that as Unitrends just works. And we like it can connect to tape library to meet our 24 month of monthly archives.
May 10, 2021

Unitrends gives me peace of mind when it comes to backing up my data.

Verified User
Board Member in Information Technology
Printing Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends has not failed me when I have needed to retrieve lost data. I can fully trust that when I need them the data is there and then if I have issues their tech support team is knowledgeable and willing to help me. With the cloud backup I can rest easy knowing that if my appliance is damaged or lost that they can send me a new appliance and my data is still in tact.
May 06, 2021

Long time Unitrends customer and it is one of the best and easiest to use comprehensive DR solutions

Matthew Guzzi | TrustRadius Reviewer
Matthew Guzzi
Information Systems Administrator
South Carolina State Library (Libraries, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for backup virtual servers since it easily integrates with VCenter and physical servers. NAS is also very easy to backup and you can restore the entire device or individual files and folders.
April 29, 2021

Unitrends has been a valuable asset protection tool

Verified User
Manager in Information Technology
Banking Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have been able to use Unitrends to restore an entire server after Windows updates failed to install correctly. We were able to take the backup from a physical server then create a virtual server and restore from the backup then use the virtual server going forward. We have also been able to use the bare-metal recovery when a server died about a month after implementing Unitrends.
April 26, 2021

Solid backup that let's us sleep at night

ME
Mike Erhart
Managing Partner
Erhart and Associates, LLC (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is a solid product and particularly well suited for smaller managed service providers without a large support staff. We have several co-managed IT clients and we can share control with the client's internal IT staff without exposing them to any of our other [client's] systems. It works really well in a VMware environment for both backups and restoration. This may not be a suitable solution for environments with large backup requirements with time constraints. The cloud backup feature works well but requires a suitable amount of bandwidth to operate effectively. We had to increase the speed, and cost, of our Internet connection to allow efficient cloud backup performance.
April 26, 2021

Unitrends - A Solid Backup Partner As Simple As 1-2-3

CC
Craig Chapman
Director for Information Services
Pragmatic Conferencing (Telecommunications, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends Data Center Backup and Recovery has been very well-suited to ensuring secure backups of all of our on-premises servers. Using its agents, it is able to seamlessly backup our SQL Server databases, virtual machines, and their hosts (both Windows and Linux) and has proven to be capable [of] quickly restoring existing backups. Once the initial configuration is completed and the backup schedules are optimized, it runs in the background with virtually no attention required.
April 26, 2021

Good, but sadly, not great... it probably could be with enough updating.

Verified User
Technician in Information Technology
Printing Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The regular backups did work ok and they were not too difficult to set up and manage. But the appliance itself seemed to have all kinds of issues from drive failures to Database corruption to a variety of other errors we'd see. We felt it required way way way too much daily administration.
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