Solid backup that let's us sleep at night
Overall Satisfaction with Unitrends MSP
Unitrends MSP is used across our entire client base. We manage multiple Unitrends appliances with local and both private and public cloud-based backups. The application provides management and reporting across our entire client base and saves considerable time over accessing each client's appliance individually. That lets us provide better service to our clients and saves us time and money.
Pros
- Integration with Kaseya VSA
- Single "pane of glass" management across [the] entire client base
- Outstanding customer support, very responsive
- Good value for features
- Intuitive interface, easy to use and manage
Cons
- More details and options on alerts
- Better reporting. more logging information
- More control over restore options
- It has been a source of additional revenue
- It has improved our management of client backups while saving us support time
- It has been effective in [the] restoration of several clients who suffered ransomware attacks
We have been a Kaseya VSA client for many years and the level of integration with the Kaseya suite of products was extremely valuable to us in integrating with several of our management applications. We found the price point for the level of functionality was a better value for us.
Do you think Unitrends delivers good value for the price?
Yes
Are you happy with Unitrends's feature set?
Yes
Did Unitrends live up to sales and marketing promises?
Yes
Did implementation of Unitrends go as expected?
Yes
Would you buy Unitrends again?
Yes
Comments
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