Overview
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…
Vonage User Perspective
TrustRadius Insights
Steer clear of Vonage Business Communications
Vonage Business Phone Service - Bad for Small Business - No Customer Service
Best Communication Software
Great Service if you don't mind online chat only support.
Working well for us!
Vonage Enterprise allows us to move!
Vonage Review
Why We Use VBC
No need for extra, unnecessary hardware!
Flexible, Expandable and Easy-To-Use Phone Service
Ditch Your Physical Phone Consoles and Never Look Back!
Professional, Practical, Clean & Intuitive Design!
Vonage - Big Business Features, Small Business Prices
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Directory of employee names (7)8.080%
- Answering rules (7)7.070%
- Mobile app for iOS (7)6.565%
- Message alerts (7)6.060%
Reviewer Pros & Cons
Pricing
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Vonage Business Communications
AI Virtual Assistant for Vonage Business Communications
Demo: Vonage Business Communications for Teams
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 6.5High quality audio(2) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 8High quality video(1) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 5Desktop sharing(1) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 6.5Meeting initiation(2) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 9Record meetings / events(1) Ratings
Meetings and webinars can be recorded for playback.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 9User authentication(1) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 9Participant roles & permissions(1) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9Hosted PBX(4) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8Multi-level Interactive Voice Response (IVR)(5) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8Directory of employee names(7) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(7) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8Call recording(4) Ratings
Automatic recording of inbound and outbound calls
- 7.5Call park(6) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7Call screening(5) Ratings
Ability to block numbers or send calls directly to voicemail
- 6Message alerts(7) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.5Business SMS/External Messaging(2) Ratings
Unlimited SMS and/or MMS with clients
- 9Voicemail Transcription(1) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 6.5Mobile app for iOS(7) Ratings
App for iPhone and iPad
- 6.5Mobile app for Android(6) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 7Centralized communications management(2) Ratings
All voice, chat, and video features can be managed from one central platform.
- 7Team messaging(2) Ratings
Team members can send each other messages.
- 9Team document sharing(1) Ratings
Documents can be shared with other team members.
- 9Call and meeting analytics(1) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Business Communications?
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
Vonage Business Communications Video
Vonage Business Communications Competitors
- RingEX
- Jive Communications
- 8x8
Vonage Business Communications Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(86)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.
Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.
Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.
Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.
Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.
Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.
Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.
Attribute Ratings
Reviews
(1-3 of 3)Vonage User Perspective
- Call forwarding
- voicemail
- SMS messaging
- doesnt display contact who is calling
- when on a call rings loudly over existing conversation
- delay in connectivity when you first pick up a call
I also use it on occasion for meetings. It is a quick way to connect to screen share.
Spotty coverage & connectivity. A huge delay in voicemail & missed call notifications.
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- Directory of employee names
- 60%6.0
- Answering rules
- 40%4.0
- Call recording
- 60%6.0
- Call park
- 50%5.0
- Call screening
- 40%4.0
- Message alerts
- 20%2.0
- Business SMS/External Messaging
- 50%5.0
- Mobile app for iOS
- 30%3.0
- Mobile app for Android
- 30%3.0
- High quality audio
- 30%3.0
- High quality video
- N/AN/A
- Calendar integration
- N/AN/A
- Meeting initiation
- 50%5.0
- Record meetings / events
- N/AN/A
- Desktop sharing
- 50%5.0
- Live chat
- N/AN/A
- User authentication
- N/AN/A
- Participant roles & permissions
- N/AN/A
- Centralized communications management
- 50%5.0
- Team messaging
- 50%5.0
- Team document sharing
- N/AN/A
- Call and meeting analytics
- N/AN/A
- Saves time as you can take the call wherever you are with the follow me feature
- Also helps with collaboration with the screenshare feature
- calls
- voicemail
- mobile app
- screenshare
- meetings
- SMS texting
- Getting more employees on board with the SMS text feature
- Scalability
- Integration with Other Systems
- Ease of Use
- Don't know
- I wasnt involved in implementation
- screenshare
- meetings
- voicemail
- delayed notifications of voicemail
- setting up phone to follow me
Professional, Practical, Clean & Intuitive Design!
- Modern Computer Application.
- Clear audio for calls.
- Cohesive design.
- It's a little bit complex
- It can be confusing at times.
- It's sometimes hard to find who you're looking for.
- Easy Communication.
- Cohesive Integration.
- Excellent practical utility.
- The computer application part of it is clean and easy
- The phone conference call system
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
- Availability
- Ease of Administration
- Plans that fit your needs
- The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
- We were able to ditch our old provider that was gauging us, saving us thousands per year.
- We were able to focus our IT staff on more important initiatives that added value to our business instead of managing a phone system.
- The included Amazon Chime plan with Vonage extensions allowed us to have video conferencing which improved the productivity of meetings.
- Sales while traveling
- IT Support
- Customer Service Availability