Vonage Business Communications vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vonage Business Communications
Score 7.6 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Vonage Business CommunicationsZoom Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Vonage Business CommunicationsZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Vonage Business CommunicationsZoom Phone
Considered Both Products
Vonage Business Communications

No answer on this topic

Zoom Phone
Chose Zoom Phone
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
Chose Zoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
Top Pros
Top Cons
Features
Vonage Business CommunicationsZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Vonage Business Communications
9.4
5 Ratings
15% above category average
Zoom Phone
9.5
17 Ratings
15% above category average
Hosted PBX9.03 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)9.04 Ratings9.610 Ratings
Directory of employee names10.05 Ratings9.315 Ratings
User templates00 Ratings9.211 Ratings
Call reports00 Ratings9.214 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Vonage Business Communications
9.4
5 Ratings
14% above category average
Zoom Phone
9.5
18 Ratings
12% above category average
Answering rules10.05 Ratings10.015 Ratings
Call recording8.12 Ratings9.817 Ratings
Call park9.04 Ratings9.912 Ratings
Call screening10.03 Ratings9.714 Ratings
Message alerts10.05 Ratings9.714 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Vonage Business Communications
10.0
5 Ratings
15% above category average
Zoom Phone
10.0
17 Ratings
19% above category average
Mobile app for iOS10.05 Ratings10.016 Ratings
Mobile app for Android10.04 Ratings10.012 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Vonage Business Communications
-
Ratings
Zoom Phone
9.7
15 Ratings
16% above category average
Video conferencing00 Ratings9.615 Ratings
Audio conferencing00 Ratings9.615 Ratings
Video screen sharing00 Ratings9.815 Ratings
Instant messaging00 Ratings9.612 Ratings
Best Alternatives
Vonage Business CommunicationsZoom Phone
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Vonage Business CommunicationsZoom Phone
Likelihood to Recommend
1.9
(22 ratings)
9.5
(19 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
7.5
(2 ratings)
8.0
(1 ratings)
Support Rating
8.5
(10 ratings)
6.6
(4 ratings)
User Testimonials
Vonage Business CommunicationsZoom Phone
Likelihood to Recommend
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
Vonage
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

Zoom Phone Screenshots

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