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Easy to use for SME customers
April 23, 2021

Easy to use for SME customers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with 3CX

Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as everybody is working from home. It even have its own mobile app as the team can use it on the go without missing any company meeting and calls with customers.
  • Can be cloud or on-prem
  • User friendly
  • Easy integration
  • Product update
  • Hope for more integration with other applications
  • Need more guide online
  • Conference call
  • Mbile app
  • Integration with crm
  • Ext to ext doesnt require any cost
Each product have its own benefit of usages as it focus on different customer segment.

Do you think 3CX delivers good value for the price?

Not sure

Are you happy with 3CX's feature set?

Yes

Did 3CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 3CX go as expected?

Yes

Would you buy 3CX again?

Yes

[3CX is] good for starter and even cooperate customers. With current promotion with 3CX, it even have free one year license so that can start small. Can be upgrade anytime with higher plan to suit need. Integration with CRM require higher license which is a bit challenging for small enterprise customer with limited budget.