Item: 8x8 Contact Center
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Contact Center to run the customer support department by taking incoming calls and live chat requests. Contact Center helps us maintain records for customers and provides detailed metrics reporting.

Pros and Cons

Ease of management and configuration
Simple built-in CRM tool
Call queue monitor
Reporting

UI on their CRM tool

Most Important Features

Ease of use
Visibility of metrics
Reporting
Customer Support

Return on Investment

Streaks ahead of previous call center
Ease of configuration
Visibility of metrics

Alternatives Considered

Nextiva VoIP Call Center and Dialpad Ai Contact Center

8x8 checked all the boxes for us. Omnichannel, good customer service, professional on-boarding, superior product.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Microsoft 365 Business Premium, Barracuda Web Application Firewall, Fortinet FortiGate

Likelihood to Recommend

Training and onboarding was very good. 8x8 provided an dedicated team to help set up and familiarize the team with the product. Billing only started once we went live, and until that point we had a fully functional test platform with temporary numbers for everyone involved.
Going live took all of 45 minutes.

8x8 is well worth a second look

Overall Satisfaction with 8x8 Contact Center