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8x8 Best U.S VoIP Provider
Updated December 28, 2023

8x8 Best U.S VoIP Provider

Md Ashfaque Iqbal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
  • Easy
  • Quick
  • User Friendly
  • Manageable
  • Easy to use
  • Easy to configuration
  • No other comment
  • User Friendly
  • Easy to use
  • Easy to configure
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices.

8x8 Work Feature Ratings

10.0
Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Call recording
10
VoIP system collaboration ()
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10

Using 8x8 X Series

Project Managers, Sales Team
12 - I Manage the Admin Console.
  • Mobile App
  • Desktop App
  • Hard Phones
  • For Best Service
  • Best Service
User Friendly and easy to manage.

Evaluating 8x8 X Series and Competitors

  • Ease of Use
User Friendly, Easy to manage
It depends..

8x8 X Series Implementation

8x8 X Series Training

  • Online Training
Once I got Live Training over Phone and was very helpful
Good and Simple Training Module, also Certification is available.

Configuring 8x8 X Series

It's easy to configure.
Yes, Training Module is available in Training.
Yes - we have customized the interface extensively - Claimed phone number, registered device, created Ring group and all are easy.
Auto Attendant created and uploaded External/Internal voice file

8x8 X Series Support

Easy to contact
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
None
Not yet
Yes few months back, regarding Auto Attendant

Using 8x8 X Series

User Friendly, Easy to manage
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • User Friendly
  • Easy to manage
Yes - Just need to install the Mobile App and login as per the credential

8x8 X Series Reliability

8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
8x8 X Series is available very easily in Admin Login Portal. The Best thing is we can make our own choice in selection of numbers. Very Happy to use 8x8.
It never slows down anything and Opens within a fraction of seconds. It loads quickly, reports complete in reasonable time as well. No Buffer, very smooth to use.

Integrating 8x8 X Series

My Only Choice is 8x8 as it fulfills my requirements. No alternative.
  • File import/export
  • Single Signon
Speech to Text, works really well.
Please choose 8x8 Only.

Relationship with 8x8, Inc.

Very easy to reach Vendor support and the Support is very much helpful with 100% solutions instantly.
Very easy, No challenges face to reach out to 8x8 team. We can chat, we can call directly easily.
As a Good Customer and we have extended more licenses, they have discounted in some Polycom Hardphones.
No.. You can use as much as you can.
Just get in touch, explain your requirements and they will help you fully with all the responsibilities.

Upgrading 8x8 X Series

  • Good and very smooth to use, same as before