Item: 8x8 Work
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

We utilize 8x8 for each of our employees to have a dedicated phone line that can link to their cell phones, desk phones, and Microsoft Teams accounts. We also utilize the options for rerouting calls as needed for if someone is unavailable or not answering their phone in a timely manner.

Pros and Cons

Ease of setting up phone line
Usually good uptime
Able to make modifications on the fly

In my opinion, desktop application is very finicky
I think the customer/technical support is lacking
Unable to create a fixed VOIP line

Return on Investment

We do not have any tangible results that I know of.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Other Software Used

Adobe Illustrator CC, Adobe PhotoShop, Adobe Premiere Pro

Likelihood to Recommend

8x8 is effective as an entry-level application where there are users in multiple different locations/environments. However, its effectiveness is questionable in more involved scenarios, especially in the compliance sector, as well as the difficulty of getting effective support if there are any issues. Another issue we have is the ability to sync with new phones - it rarely takes the first time.

Okay....if your use case is fairly basic.

Overall Satisfaction with 8x8 X Series