An excellent solution with lots of features and significant advantages to legacy on-prem systems
October 11, 2023

An excellent solution with lots of features and significant advantages to legacy on-prem systems

Simon Davies | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series

As a reseller we install 8x8 X Series within our supported customer base. We've found it to be an excellent product. Moving from older and alternative VOIP systems and legacy on-premises systems to 8x8 X Series solutions is easy and well supported. Customers are pleased with the improvements, fast performance and lower costs that come with the solution.
  • Easy to use
  • SImple to migrate from old systems
  • Flexible configuration
  • Cross platform communication
  • Support for more telephone handsets is always welcome
  • As an MSP, the flexibility of 8x8 X Series solutions has added real value to our support options. We are looking forward to introducing 8x8 to more of our customers.
We trialled other VOIP solutions but found 8x8 to be the best performing
solution for our needs and for the needs of our customers. It is easily
scalable and more affordable than the other options we looked at.

We look forward to building our customer base with 8x8 solutions and sharing the benefits with them.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), CrowdStrike Falcon, Act! CRM
8x8 X Series has been excellent when used to replace old on-premises systems or migrating from other VOIP services. Integration with software such as Microsoft Teams and Microsoft Dynamics is very useful.

Our customers are pleased with the peformance, reliability and scalability of the 8x8 X Series solution.

8x8 Work Feature Ratings

Hosted PBX
10
User templates
8
Call reports
8
Directory of employee names
8
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10