Office Manager / Bookkeeper
October 17, 2023
Office Manager / Bookkeeper
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use the 8x8 X series for phone services, as well as Video calls, meetings, and chat. We would like to expand it's use to take over for our previous Virtual meeting provider as well, since we find it very easy to use and we all are already subscribed to the 8x8 X series, however I recently found out that as users out of Canada we currently have certain limitations and were not able to completely move to 8x8 X series. This being said, I know the product continues improving, and I am looking forward to the future where it will have all the features we require.
- I specifically like that Chat history does not get deleted after a period of time.
- It is convenient to have it installed on all my work devices, very user friendly app.
- the Support is very responsive and always tries to be helpful...
- Integrations that are available to UK and US and not to Canada, like Pipedrive (the one that came to mind.) and the store (where I should be able to add additional users myself, but as it turned out and was later explained to me by their support team, the feature was not available for Canadian clients.
- The app, although convenient, glitches almost daily. Also the app is very system-picky, LOL, there's a specific guidelines of adjustments required for MAC users for it to function as needed.
- We would like to be able to introduce more features for the 8x8 Meet feature, like the host should be able to limit the ability of other participants sharing screens simultaneously (or at all) during the call, the host being able to control participants' permissions for large groups in general, the video links being available for longer than 72 hours, perhaps a larger cloud storage for the video calls etc...
- I will refrain from this answer. Thank you.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes