Not Fully Implemented
October 18, 2019
Not Fully Implemented
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
It is integrated into each phone (extension) at each user's desk and computer. It is not really being actively used, as our phone use is not really that busy. As the Office Manager, I am really the only one who keeps it open on my computer but even so, I don't use it much. It is helpful in that it is another alert source for missed calls, voicemails and faxes. It does not address any business problems for us as we do not seem to have any that it really needs to address. I believe our setup is not properly tuned to our activity, and we will likely be canceling the Virtual Office portion of our account on all but maybe one or two of our 9 phones.
- It shows all call numbers coming in.
- Provides alerts on the computer desktop when calls are coming in or are missed.
- It gives direct computer desktop access to check on missed calls or voicemails or faxes.
- Using fax would be great.
- None really, other than to be relatively costly since we do not really need it (we will most likely be discontinuing it).
We have not compared them, since do not seem to need this kind of service.
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No