Great features for a very reasonable price
April 22, 2020

Great features for a very reasonable price

Elliot Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I use it as an office-wide communication system, and as the way we present ourselves to the outside world. I was hoping for a bit more from the videoconference system, which I would use in my mediation law practice, but I am happy with what the system does provide.
  • Ease of setup.
  • Portability.
  • Ubiquity (ability to be reached over several platforms).
  • I'd like to see 8X8 come a little closer to the extra features of Zoom, like more side conference rooms.
  • This has allowed me to cut off the cable company/phone provider because 8X8 has far more features for a bit less money.
8X8 has far more features for less money. 8X8 lets me be bigger than I am.
Pleasant and talented people provide training and assistance. They are persistent in resolving issues.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

I can't think of where 8X8 would be less suited, but it is perfectly suited for the small office environment.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
8
Call reports
9
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
6
Audio conferencing
10
Video screen sharing
8
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated