8x8 allows us to work seamlessly from work, home or any other location including in a vehicle on the road.
February 02, 2021

8x8 allows us to work seamlessly from work, home or any other location including in a vehicle on the road.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We were using a product from Fusion which was difficult to use and lacked features, so at the end of that contract we looked into several vendors (Ring Central, Nextiva, Mitel, etc.) and 8x8 had all the features we were looking for and we could set it up ourselves easily. Our users love the built in conferencing which really helped us work when the pandemic hit and users were working from home. The online training and videos our users had access to really sold us too. All in all it's been great for us so far.
  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
  • It does take a some technical skills to setup and maintain the system, but 8x8 is always available to help out.
  • Some of the demo/training videos haven't ben updated to match the updated screens.
  • We were paying a lot for one shared instance of GoToMeeting. With 8x8 we no longer needed that expense and everyone has their own meeting interface built in.
  • There were other products that were less expensive, but we agreed the overall features 8x8 offered were worth the added costs.
  • Having 8x8 when the pandemic hit allowed us to keep everything running smoothly. Hard to put a cost on that but it took little effort to switch our users to working from home.
We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they had a bunch of disjointed apps that they said were always being updated. That scared us away since we didn't want our users to constantly having to relearn the product. Nextiva seemed adequate, but had limitations we felt didn't match up to 8x8's features. In the end we made the right choice going to 8x8.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Yes

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

Yes

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

Having looked at the other major competitors, 8x8 does everything we need from it in our various locations and we haven't had any major issues that gave us downtime in over two years. The easy conference calling feature that doesn't require downloading and installing a program is a plus due to potential security issues installing software can cause. All in all, we have been happy with it.

8x8 X Series (Formerly Virtual Office) Feature Ratings

User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10