Honest and straightforward appraisal
November 02, 2020

Honest and straightforward appraisal

Dave Bevington | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use it to electronically sign documents, track requested signatures. We wanted to make the transfer from manual signature processes to 100% digital.

Pros

  • Powerful product that is portable as it’s cloud based.
  • Very user friendly.
  • Better than DocuSign (have used both).

Cons

  • Customer support isn't great.
  • The interface isn't malleable enough.
  • Saves paper.
  • Easy to use.
  • Improves workflow.
The customer service is one of the biggest drawbacks. It takes forever for them to get back to you and their solutions aren't usually going to fix the problem the first or second time. The good news is the product doesn't seem to bug out all that much and thank goodness.
This is by far the most user friendly product that I work with regularly in terms of once it is set up, even the computer illiterate, newspaper reading, letter writers can use it without screwing it up. It makes it so much easier to get buy in for digitization when the products are easy to use.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

No

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

A lot of the features are very similar but Adobe is much more user friendly. Both have bad customer support. DocuSign has a limited amount of users on their plan. Adobe pricing and variety of plans makes it much more attractive in general after you compare apple to apples in functionality.
Is very user friendly, helps push the bottom line by getting quick signature backs. The brand has been around forever. Portable and very secure. The use of paper is also considerably reduced making us more environmentally responsible and making all the hippies in the office happy. Setting up the templates takes a while, but it's worth it. It also helps with workflow if one of our principles is out of the office, we don’t have to wait for a hard signature to keep things moving. The functionality could use some improving as the editability isn’t quite there and custom changes are very time consuming. Also, some people are inherently distrusting of cloud based products, but it’s the future like it or not…

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