Adobe Sign could make moves in the Salesforce CRM marketplace
November 10, 2020

Adobe Sign could make moves in the Salesforce CRM marketplace

Kelly Watson, CSM, CSPO | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We recommend Adobe Sign as it fits in with client requirements. I personally use Adobe Sign for document/contract signatures and storage. From a company perspective, depending on the needs of the client, we will make recommendations of solutions that integrate with Salesforce CRM OR we will configure implementation or customization if they are an existing client.

Pros

  • Trusted name.
  • Brand awareness.
  • Security.

Cons

  • Have better product reviews on the Salesforce App Exchange.
  • Have better use cases for Salesforce customers.
  • Have more penetration in the software CRM ecosystem.
  • Build better brand awareness.
  • Our clients compare ROI.
  • ROI determined based on KPIs of client.
I am rating this as neutral as I have not experienced much of support. We typically do the integration and customization work with our developers so typically contacting support is not necessary. I have no negative feedback regarding support. The website has a decent self-help area and search capabilities.
I enjoy the ease of use and simplicity. I do believe Adobe Sign could do more to accommodate the industry that leverages cloud CRM. It is not a popular or common choice for Salesforce integrations and I believe that is a huge miss. Take a look at the use cases and common asks and develop around that. Spend more focus and as consultants, we will be able to offer a stronger recommendation.

Do you think Adobe Acrobat Sign delivers good value for the price?

Not sure

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

No

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

Yes

DocuSign, for example, has a more "native" integration to Salesforce. It solves many use cases and manages the redlining process well. Customization can be complex (as with others) however, offers an easier experience than Conga. Adobe Sign is typically a part of our process when it is already existing for a client. Typically we recommend DocuSign or Conga as it works so well in the Salesforce CRM.
I trust Adobe Sign and believe in continual improvement. The rating is not as high as, for example, DocuSign for reasons surrounding penetration and accommodations for customers leveraging Salesforce CRM. Redlining management is a crucial part of our typical client's needs. Additionally use case examples for this industry would be particularly helpful.

Comments

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