Good Value, but search needs work
Updated June 17, 2022
Good Value, but search needs work
Score 7 out of 10
Overall Satisfaction with Adobe Acrobat Sign
Adobe Sign is being used by our contracts and legal department. The business problem it addresses is digitally routing contracts, forms for our authorized signers, clients, and vendors rather than sending/ signing paper copies. It also will send reminders for contracts that are outstanding/unsigned. We encourage all of our clients to use digital signing to expedite the contract signing process so we can get to work without having to wait for contracts to send through the mail or potentially get lost on someone's desk.
- Some of its features on saving text/autofill for the contract fields are helpful.
- The price point is reasonable for a company of our size.
- Works well for its main function - digitally routing contracts and keeping them secure.
- Search - their recent update has dumbed down the search capability of contracts. They need to take a note from Google or Apple on how they treat search. Instead, to get accurate results, one is forced to limit to the exactly unique identifiers of each contract.
- When setting up a contract to be routed, you are presented with an email-like interface. Once you click to the next screen, you are not allowed to make changes to the initial screen or go back. This is more of an annoyance, but we have several abandoned contracts sitting on our account because we missed something on the initial screen and had to start over. For example, say I set it up to route to one signer first, then the other... but later I want to change it to either signer can sign first. I can't make that change with out starting completely over.
- Being able to organize the different contracts beyond just their status's would help immensely with search. IE: if I want to search for my California contracts, unless there is "CA" in the title or something, I will not be likely to find it. If I could organize them in folders from the beginning, this would alleviate the next to type text in the search box. I'd just look in the folder.
- Quicker we can get under contract, quicker we can start work and invoicing, receiving payment. Routing contracts by mail can cause weeks of delay.
- Covid has caused more clients to be receptive to digital signed contracts. Quickly processing has allowed us to pursure quick burn projects which can not wait for a mailed paper contract.
- Helps us control who in our company signs contracts which is limited to certain signers.
Support is about average. They have helped me from time to time, usually with my searching issues. The latest update made it especially difficult to search for contracts and we had to learn a new way to enter our searches in order to get the same results. Before this update, an Adobe support rep helped us by developing a universal feature for our historical contracts which worked very well. Unfortunately, this went away when Adobe forced the update.
I feel I've already answered this question - we use it to speed up the contract process and track progress/remind signers.
Do you think Adobe Acrobat Sign delivers good value for the price?
Are you happy with Adobe Acrobat Sign's feature set?
Did Adobe Acrobat Sign live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Adobe Acrobat Sign go as expected?
Would you buy Adobe Acrobat Sign again?
I've used the above mostly in the context of personal use or in DocuSign's case, as a reviewer of the contract. I think Adobe Sign stacks up pretty well. It has all the same features at a reasonable price, though some examples I have are free ware with likely limits on contracts. I believe we pay quarterly based on the number of contracts we process. DocuSign didn't offer the same value for our situation - we did some comparisons a few years back.
Well suited for digitally routing signatures for contracts. Delegation and selecting signers works as expected. Checking status of signer, when they have viewed, opened, or signed a contract works well. Some signers experience trouble signing for one reason or another- could be related to browser or some other conflict. In those cases, I advise them to print, sign and scan & Adobe Sign allows you to upload the fully signed contract. Will allow you to manually set reminders or have them automatically send weekly or daily. Not the best suited for organizing contracts & searching could be improved as previously mentioned.