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Great resource for getting HR documents signed in a timely manner
December 08, 2020

Great resource for getting HR documents signed in a timely manner

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Currently Adobe Sign is used mainly by our HR department, but our Product Management and Legal Departments sometimes use it as well. We currently use it in HR for all of our Onboarding Documents, including Offer Letters, Job Description Signatures, and Policy Signatures. Legal uses it at time[s] for policy signatures for some of our customers. Product Management does the same. It has addressed our needs of having a single place to send and receive HR-required signatures on our documents. It has allowed our team to work seamlessly without having to forward or send email updates.
  • It is very easy to set up documents to be sent to multiple signers.
  • It is very easy to take a normal document and edit it in Adobe Sign to include sign-able fields.
  • It is very helpful to receive confirmation emails when things are signed, and to be immediately provided with a signed copy and audit trail in those emails. It is great that we don't have to access the site each time to pull those things down.
  • We are often confused on the IT side, as employees will open a ticket stating a[n] Adobe Sign issue, but we come to find out that it is an issue through their Adobe Acrobat, not our Adobe Sign website. It has been confusing to explain the difference between the two.
  • It has had a positive impact, due to less time searching various email boxes or reaching out to different sources to find out where HR employee documents are.
  • It has allowed us to set up a team process in regards to who sends items, who saves completed items, and who sends completed items to different functions/departments.
  • It has sped up our signature process for almost all signatures.
I give this rating because the few times we have had weird things like a user unable to sign, they are prompt to respond and they typically have the issues resolved in a day or two. I haven't had to follow up on old issues either.
It's good, though sometimes I get frustrated when setting up a new document. I wish there was a way to test out documents to be signed without it actually counting as a signature for us. For example, if I could create a document and send it to myself to sign, without it counting against the number of "sends" we have, it would be nice to ensure we like what the document is presenting to the end signer.
We typically just use this for our internal HR processes. I know that our Legal team has used it to obtain customer signatures on various policy or compensation changes as well. The Mass Signatures has been a huge help on that front, with our ability to send out to tons of users at once.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

We looked into Docusign prior to signing up with Adobe Sign. We received a better deal with Adobe Sign, with more flexibility in terms of the number of sends we needed.
Being that I'm in HR, I can say that any HR team would be better off using to this to streamline their policies, onboarding, and more. Anything that needs signatures (and by multiple parties), can be done very easily here. It [is] great that we can set up commonly-used "Sends" as well so that we don't need to repeat entering forms and signature lines.