Adobe Sign is helping us go paperless
January 07, 2021

Adobe Sign is helping us go paperless

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Adobe Sign is being used across the whole organization to sign documents, from accounting to marketing, sales, internally between our departments, and externally with our partners and clients. It addresses the business problem of managing paper as we aim to become a paperless firm. It also eliminates the problem of slow turnaround due to waiting for signatures, which makes our workflows more streamlined.

Pros

  • Easy-to-use interface
  • Very customizable
  • Streamlined processes--like PDFs automatically sent to inboxes

Cons

  • Billing was very confusing
  • Sales was not very knowledgeable
  • Features very confusing--limited number of signatures on every package.
  • No API support
  • Quick turnover for work in progress
  • Customer service improved due to the ease of signing
  • Streamlined processes
Their virtual support was not great, as it's a super convoluted process. Once you get a support rep, they are only half knowledgeable on the service. They also don't offer support for API either. There are many other options that are a better value. There are cheaper options with fewer features and more expensive options with much better features. Adobe Sign seems to be a fair balance, although priced a little high.


Adobe Sign is very usable and easy to understand. When you first create an account, there are pop-up tips. The app is also very neat and organized, making it less overwhelming to use. You can also customize it. It has a nice feature guide that walks users through creating a document for signing. On the signer's end, the document also guides users through signing a document.

Do you think Adobe Acrobat Sign delivers good value for the price?

No

Are you happy with Adobe Acrobat Sign's feature set?

No

Did Adobe Acrobat Sign live up to sales and marketing promises?

No

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

No

They were about the same. I think DocuSign has more integrations with other software, like other tax software or client portals and firm intranets. It also has unlimited signatures packages, which are great for firms with fluctuating needs. I selected Adobe Sign because the interface is easier to use for staff and clients who aren't very tech savvy.
It is well suited if you have consistent e-signing needs throughout the year as the number of documents you can e-sign are limited per month on every plan. It was also simple to use for staff and customers who aren't very tech savvy. It's very streamlined and guides each user through the process of either creating a document for signing or signing a document. It was not appropriate, as the number of signed documents per month was limiting for our firm. We typically do very high volume in March and April and no volume throughout the rest of the year, therefore it's not suited for firms with wildly fluctuating usage in different months.

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