REGRETFULLY SWITCHED TO TOTALSOURCE AND WILL BE SWITCHING AFTER CONTRACT ENDS
May 14, 2022
REGRETFULLY SWITCHED TO TOTALSOURCE AND WILL BE SWITCHING AFTER CONTRACT ENDS
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP TotalSource
We had ADP Run which had a very easy interface and was very intuitive. We were "sold" on moving to ADP TotalSource as a "one stop shop" to help us manage our 20+ employee company as we are growing. This was the worst mistake we could have done. We had a turnaround with our "go-to" people during the implementation phase. Worked with 8+ people on getting us switched to ADP TotalSource (not affiliated with ADP Run other than owned by the same company, by the way). And then we had absolutely no training. I figured okay I can figure it out, we have all of these specific reps for specific HR functions - payroll, benefits, etc. and that there would be a learning curve but it would all make sense. This was supposed to lessen our need for HR when instead I spend almost every part of my work time within the ADP Workforce Now platform which is part of TotalSource. The specific reps that are assigned to our company are sometimes hard to get a hold of, they seem overworked with too many companies to manage, and a lot of times no one can even help me! I have to call the 1-800 myadvisor line for help from a random person who doesn't know our company's history/needs. It is out of control. AND it's not a cheap platform. We will be moving back or away from ADP altogether once our contract is up.
- Managing OSHA compliance standards/certification
- Nothing else comes to mind. The website is archaic and some links don't lead you anywhere.
- Training for us as a customer to train our own employees to understand how one issue might affect payroll, HR, and benefits - everyone who is a "specialist" should know how these go hand in hand in order to fully assist their customers.
- The website is awful - links don't go anywhere, there is too much information, too many choices, and all of these things that a small business that doesn't have trained HR personnel would understand or have knowledge on what to do.
- Payroll is a mess. It is not intuitive in my opinion. You have to add multiple "batches" of different kinds of data in order to pull everyone from salaried employees to time-punched employees information into. Then if you have to give double time, time and a half, specific deductions, or salary bonuses, watch out!!! It is not easy. Different columns of data need to be inserted and then you have to make sure you're adding a negative amount or positive amount (not intuitive) depending on the type of column you added to make sure you're properly adding money to their paycheck vs deducting money. It is a mess. And if you're not sure, you basically have to have an outstanding weekly meeting with your specialist which is hard to come by.
- Payroll
- HR/Employee Management
- Safety/OSHA Compliant
- Benefits
- It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
ADP Run is great! I would switch back in a heartbeat. It is not a "one stop shop" as far as HR goes - it has payroll, legal, time and attendance, etc. but TotalSource is supposed to also have a benefits component, OSHA/short term disability assistance, etc. but it has not been easy to manage, navigate, or use.
Do you think ADP TotalSource delivers good value for the price?
No
Are you happy with ADP TotalSource's feature set?
No
Did ADP TotalSource live up to sales and marketing promises?
No
Did implementation of ADP TotalSource go as expected?
No
Would you buy ADP TotalSource again?
No