Item: ADP Vantage HCM
Rating: 7
Author: Shelly Guilmette

Use Cases and Deployment Scope

We use Vantage for payroll processes and it was implemented as a replacement for PayForce.

Pros and Cons

fairly intuitive most of the time
nice new user experience for employees with MyADP
can process payroll

functionality is spotty - some things work differently depending on the field or page you are on - but not consistently across the application - some user ID fields need to use a leading zero - some you cannot use a leading zero
lots of wasted space which requires the use of slide bars to view info - tons of extra key strokes to view or get into the information you want
not a lot of thought given to how users will utilize/interact with the application - during our testing phase we were finding issue that should have been resolved in beta testing - some reports the headers are illegible due to poor formatting which we were told were a 'vantage design' and that we would get used to it
the best way to get system enhancement requests to ADP is to complain/comment on The Bridge was the direction we were given
we had a fully functional system which did all that we needed and were forced to 'upgrade' to a product which does not provide the basic functions that we had on the 'old/outdated' application - would have expected to get at least what we had plus some new functionality - now forced to redesign processes and find ways to work around vantages' limitations

Return on Investment

negative -it slows our processing due to limitations and issues
negative - makes us more reliant on our service rep which slows us down (we used to be able to make changes like adding departments on our own - now our rep has to do this and other maintenance for us)
negative - we now have to pay for ADP to process adjustments for us instead of being able to use adjustments on our own

PayForce did everything we needed with less dependence on ADP and at lower cost - Vantage cost more, delivers less and makes us more dependent on ADP - if we had an option we would have stayed on that platform.

Other Software Used

TimeForce, Oracle HCM Cloud, Microsoft Office 2016

Likelihood to Recommend

It might be a better fit for companies looking for an HR solution as it seems that more thought and attention was paid to non-payroll functions - but for payroll only not the best option.

Users and Roles

8 - Payroll

Support Headcount Required

2 - technical - problem solving - analytical - critical thinker

Business Processes Supported

calculation of payroll
maintenance of employee info and history
reporting

Future Planned Uses

analytics
additional reporting
timekeeping

Likelihood to Renew

5

sometimes I wish there was a better alternative - it is a good product but very expensive and we don't always receive the level of support that could be expected when paying such a high premium - we were basically forced to migrate onto this new platform that does more than we want as a payroll only client but were not given an alternative - this newer and better product had to be customized to perform tasks we expected to be standard and required a lot of our time and effort to manage at higher costs and our level of support reduced - was not a very satisfying experience - although it now functions as needed and most of the time it is ok - there are very basic issues which should have been resolved in beta testing that are a constant frustration - hope more time and planning is being put into whatever is currently in development to avoid this in next 'upgrade' of the product

Usability

2

when required to move from PayForce to Vantage we expected to have greater functionality and reporting - did not expect to be forced to move to a product that was not ready, provided less functionality, required more dependence on ADP Service Rep for day to day function and cost more - was a big swing and a miss for ADP

Usability Pros and Cons

Pros	Cons
None	Unnecessarily complex Difficult to use Inconsistent Cumbersome Lots to learn

Easy Tasks

data bridges - if setup correctly (which is challenging) work well
fairly intuitive to move around although often have to execute several commands to do something simple - too many clicks required for everything

Difficult Tasks

takes too many clicks or scrolls to find or view information - the use of the screen space can be annoying
if you are looking at an employees information and need to review history it takes you to the 1st tab and you have to navigate back to where you were each time - very cumbersome and not well designed
lack of consistency across screens - some sort one way others sort differently - some fields require a leading zero while some will not yield results if a leading zero is used
why are we finding issues with system that should have been resolved in beta testing
lack of effective dating is troubling and likely to cause issues with auditing
batch output reports are poorly designed and difficult to use/audit - or some no longer exist (PayForce ALPAY002A)
...

Mobile Interface Availability and Impressions

Yes, but I don't use it

Nostalgic for PayForce

Overall Satisfaction with ADP Vantage HCM